seamoney - Customer Service agentShopee
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 18/11/2020
Job Description:
Manage incoming and outgoing calls, chats and emails
Identify and assess customers' needs to achieve satisfaction
Provide accurate, valid and complete information using the right methods/tools
Meet personal/customer service team targets and KPIs
Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take an extra mile to engage customers
Performs other similar and related duties as required or directed
Requirements:
At least 2 years in college with or without experience or High school graduate with at least 5 months of Customer Service experience
Ability to multi-task, prioritize and manage time effectively
Ability to communicate (spoken and written) with customers
Willing to accommodate shifting schedule
Shopee
Manage incoming and outgoing calls, chats and emails
Identify and assess customers' needs to achieve satisfaction
Provide accurate, valid and complete information using the right methods/tools
Meet personal/customer service team targets and KPIs
Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take an extra mile to engage customers
Performs other similar and related duties as required or directed
Requirements:
At least 2 years in college with or without experience or High school graduate with at least 5 months of Customer Service experience
Ability to multi-task, prioritize and manage time effectively
Ability to communicate (spoken and written) with customers
Willing to accommodate shifting schedule
Shopee
Other Info
Philippines
Permanent
Full-time
Permanent
Full-time
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Shopee
About the company
Shopee jobs
Manila, Metro Manila
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About the company
Shopee jobs
Manila, Metro Manila