seamoney credit - Collection analystShopee

Job Description
Job Description:
. Conducts outbound calls to determine reason for delinquency and responsible for collecting and negotiating past due payments
. Comply with overall call quality standards and meet defined team goals and activity metrics
. Provides exceptional service while being empathetic when evaluating customers situations to provide relevant solutions and works in a professional, customer-centric, and high-volume environment
Requirements:
Candidates must have at least 2 years of customer service experience.
Preferably with collections or sales background.
Candidate must at least complete 2 years in college.
Experience in using Salesforce or similar application/CRM is an advantage.
Excellent communications skills.