scm execution ManagerMaersk

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
We Offer
Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities
Managing daily operations of Booking Services / HIT customers, and overseeing a team of Process Experts, so-called "Planners", who are directly engaging with customers for day-to-day operations.
Taking ownership of customer issues and follow problems through to resolution.
Improving customer service experience, creating engaged customers and facilitating organic growth.
Maintaining relationships with front office stakeholders and customers, while creating a balance between business results required and customer satisfaction.
Engaging with stakeholders for weekly, monthly, quarterly and annual performance reviews.
Ensuring that the customers are satisfied through performance delivery with reference to tangible performance objectives.
Keeping accurate records and documenting customer service actions and discussions.
Recruiting, mentoring and developing members and leaders, and nurturing an environment where they can excel through encouragement and empowerment.
Controlling resources and utilizing assets to achieve qualitative and quantitative targets. Adhering to and managing the approve.
Who we are looking for
Customer Service Manager Skills:
Communication
Patience
Problem Solving
Diplomacy
Motivation
Trust
Empathy
Vision
Decision-making
Last application date: 31 August 2021.
For further information, please contact: Lou Marie Ortia.
The current times show that managing supply chain is key to responding to change and even crisis. At Maersk, this is the big opportunity and an extremely exciting time to integrate global supply chains to benefit the customer, community and lift the society in times of need. From its focus on offshoring opportunities when it was established in 1999, Maersk GSC's competencies have since grown significantly aiming to put customers at the centre of business. Maersk GSC operates from 7 locations across the world: India - Mumbai, Pune, Chennai, Bengaluru; China - Chengdu; Philippines - Manila; Morocco - Tangier. The GSC comprises of some of the best minds in engineering, digital innovation, finance, commercial, operations and information technology that develop innovative end-to-end solutions providing best in class customer experience.
Maersk

Pasig City, Metro Manila
Permanent
Full-time