scheduler & PlannerSupport Services Group

Scheduler | Planner
Job description
Scheduler or Planner analyzes and develops weekly recommendations for scheduling and uses staffing requirements, call center and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments
Responsibilities and scope of work
Accurately determine how many employees are required for a particular job at any given time.
Use trends and reports to forecast requirements
Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position.
Produce and process schedules and reports as they are requested by clients
Work closely with the operations team to analyze and help improve their delivery processes
Basic Qualifications
Have experience in scheduling or capacity planning
Attention to detail and high level of accuracy
Ability to prioritize workload, meet deadlines and perform multiple tasks
With working experience creating MS excel reports and templates
Strong organizational skills and with good analytical skills
Able to communicate professionally - oral and written
Organized with the ability to adapt to change quickly and effectively
Excellent attendance record
Support Services Group

Mandaluyong City, Metro Manila
Permanent
Full-time