sap concur - support engineer - Night ShiftSAP

What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
Job Overview
Will act as first point of contact for Administrators of Concur applications. Support is done via telephone, chat and Support Portal; excellent written communication is also essential. Support includes site navigation and system troubleshooting for a wide range of application features including: invoice, travel, expense, technical connectivity, payment engine, and customized configuration inquires. As well as interfacing with other SAP Concur teams to ensure world-class service. Analysts will provide complete satisfaction for all customer interactions.
Responsibilities * Display exceptional customer service when providing inbound and outbound (phone, email, web form, chat, community) application/functional support and resolution to customers (external and internal).
Present the company in a positive and fair manner with timely updates and knowledgeable answers.
While acting as a customer advocate, develop strong working relationships with cross-functional teams within SAP.
Documents inquiry in CRM, adheres to agreed documentation standards.
Create content for knowledge base systems.
Obtain detailed and accurate information relating to the business impact of customer's issues utilizing effective questioning/troubleshooting techniques.
Diagnose and anticipate current and future customer learning needs and provide assistance with both.
Provides additional duties as deemed necessary to achieve and produce high-quality support solutions.
Qualifications, Experience and Education * Fluency in English
Preferably holds bachelor's degree or equivalent with an emphasis in Business, Computer Sciences, Informatics, or Customer Service.
1 or more years of customer service experience, preferably in a call center environment.
1 or more years of experience of application troubleshooting.
Ability to work in a fast-paced environment, handling multiple priorities and demonstrate continual service improvement.
Preferably have some knowledge of FTP, Salesforce, GDS, SQL, CT&E.
Must possess excellent written and verbal communication skills.
Ability to set priorities, meet deadlines and work independently.
Ability to work in a diverse cultural environment and be open to change.
Job Specifics * Job requires working on a computer an average of 7.5 hours per day.
Job requires frequent communication via telephone, e-mail and chat.
May work overtime as needed to meet critical business objectives.
Flexibility in job scheduling.
Must be able to maintain confidentiality
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA: .
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:311835 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
The key to SAP's success? Our people.
We grow. We lead. We innovate - together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day. We're results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together.
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At SAP, innovation is more than just developing top-notch software - it's creating technologies that open up new possibilities. As a cloud company we are future-proofing our customers' business and building systems that provide a foundation for growth and innovation. We know this doesn't happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration. Of course, having the resources and expertise of a major global organization helps too.
Got ambitious goals? Achieve them - at SAP.
Stay relevant, agile, successful. SAP's robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career. At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged - and working towards their individual career goals.
There's more to it than coding.
Learn, innovate, and get rewarded. Be your best in a flexible and collaborative environment. The boldness it took to start our company is exactly what we need to keep growing it. That's why we introduced the Hasso Plattner Founders' Award - the highest employee recognition at SAP. It's awarded annually by the CEO to an individual or team whose extraordinary achievement best delivers on SAP's vision and strategy.
Driven by innovation.
SAP has continuously evolved to become a market leader in end-to-end enterprise application software, database, analytics, intelligent technologies, and experience management. Our customers are solving the world's hardest problems. As a cloud company we are future-proofing our customers' business and building systems that provide a foundation for growth and innovation. Our vision of the future of enterprise IT is simple - software must be hyper-personalized, modular in nature, and support outcome-based business models.
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The key to SAP's success? Our people. They are innovators, leaders, and all around great human beings. They come from many different countries, speak many different languages - and bring their own unique to the table.
SAP Concur - Support Engineer - Night Shift
Facility: 311835
Posted Date: Oct 29, 2021
Work Area: Customer Service and Support
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Location:
Makati City, National Capital Region (NCR), PH, 1232
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SAP

Makati City, Metro Manila
Permanent
Full-time