sap concur - Coach, expense solutions, makatiSAP

Requisition ID: 277045
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
Job Overview
As a Coach for the Expense Solutions team, you will be a technical resource and subject matter expert on configuration modules relating to SAP Concur Travel and Expense. You will work directly with SAP Concur clients to fulfill functional and technical roles in the support of Concur products.
Responsibilities
Analyze client configuration requirements and manage the completion of requested configuration tasks following Expense Solutions procedures and best practices.
Provide scoping and execution on consulting engagements with the customer.
Coordinate and organize configuration tasks with all necessary parties including internal resources, clients, strategic partners, and clients.
Routinely use excellent written and verbal communication skills and demonstrate the ability to effectively interface with external clients and internal departments.
Configure SAP Concur products and perform knowledge transfer to the client for the effective use of the system.
Manage consulting session meetings and provide communication with next steps to customer.
Ensure configuration tasks are completed accurately and on time.
Ensure completion of deliverables, managing schedules and meeting milestones.
Effectively manage expectations that are set with customers.
Maintain accurate, high-quality and timely documentation for all steps and activities undertaken in order to resolve client issues/questions.
Maintain a current and thorough understanding of our SAP Concur product suite.
Completes other activities and duties as needed.
Be aware of, and comply with, all corporate policies.
Qualifications
Education, Experience & Training required:
2+ years in Consulting, Implementation, or related field with client service experience.
One or more years in Technical Support, Implementation or pre-sales role interfacing with customers.
Four-year degree or equivalent experience; Technical Degree Preferred.
Ability to pass a background check.
Job Specific Specialized Knowledge & Skills:
Experience with SAP Concur products or similar competing products is preferred. Experience with software as a service (hosted) is preferred.
Successful experience working directly with customers to resolve complex issues.
Demonstrated knowledge of project management tasks in application implementation environment.
Fluent in English with effective communication skills.
Demonstrated ability to prioritize and manage workflow to meet deadlines.
Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling project implementation.
Problem solving, analytical mindset
Task based, process driven approach to achieving objectives
Familiarity with financial concepts and systems is a plus
Familiarity with Project Management concepts and systems is a plus
Familiarity with SQL is a plus.
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:
Jobs2Web

Manila City, Metro Manila
Permanent
Full-time