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sap concur - client success manager - Night ShiftSAP

Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 22/07/2021
Deadline: 22/08/2021
What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
Our Client Success organization serves as the focal point for our clients. We are a mosaic of high-performing individuals who are committed to elevating those around us.
Our mission is to achieve best in class client retention and drive scale while also ensuring that clients can trust in a consistently excellent experience across the company. This role is a direct extension of SAP Concur's Client Experience mission to become a trusted partner, empowering clients to focus on their purpose and become a best run business.
About the role
As a Client Success Manager, you will be responsible for developing trusted relationships with your clients, measured through revenue growth, retention and relationship health. Being part of Client Success means you will have a unique opportunity to join the client on their journey with SAP Concur. The goal is to ensure the client feels supported and achieving their desired outcomes by offering industry insights and best practices. This is a dynamic role where you will identify and hone your unique talents.
Who you are
As a Client Success Manager, you will look forward to:
Building a territory plan to proactively engage clients throughout their lifecycle
Developing strong relationships with each client using virtual meetings
Achieving account retention and revenue goals on a quarterly basis
Serving our clients and internal resources with integrity
Developing the ability to speak to industry best practices and SAP Concur products
Working in partnership with our Sales teams to identify sales opportunities
Contributing to process development and organizational growth projects
Opportunities for training in role as well as career development
Preferred Skillset:
Track record of exceeding targets
Capable of leading and influencing client meetings
Asks thought-provoking questions
Ability to successfully manage internal and cross-functional relationships
Highly organized and able to manage many activities and deadlines
Willingness to adapt to change
Thrive in an entrepreneurial and evolving environment
Get to know us
We are committed to creating a diverse team and are looking for individuals that desire to make a difference.
We live by our values and are committed to demonstrating them:
Values Inclusion - by creating space for all ideas, encouraging and welcoming team members to come as their authentic selves and acknowledging that diverse perspectives and experiences drive our success.
Invests in Collaboration - Leaves ego at the door and achieves goals by delivering results with purpose, tenacity, and teamwork. Challenges self and others to think outside the box and aspire for more, while making it a priority to find ways to work better together and maintain trusting relationships.
Displays Passion- for the work we are doing, and what we have achieved. Committed to continuous learning, growth and the success of our clients.
Builds and honors Trust- by listening first, being open about failures, seeking to understand, and having honest conversations. Holds self and others accountable for results.
Makes a Difference - A catalyst for change. One who steps up, take action, build consensus, leads the change and owns the outcome.
Adaptable when faced with change - acquires understanding and absorbs new information rapidly. Is flexible in one's approach and comfortable with change Maintains composure and focus under pressure and takes a disciplined approach to clear objectives.
Demonstrates Empathy - seeks to understand and recognize another person's reality, aiming to understand their feelings and perspectives, and using that understanding to guide subsequent actions.
Prioritizes Integrity - Approaches all scenarios with honesty, accountability, and transparency. Does not compromise ethical behavior regardless of obstacles.
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA: .
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:295200 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
The key to SAP's success? Our people.
We grow. We lead. We innovate - together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day. We're results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together.
Driven by innovation? It's in our DNA.
At SAP, innovation is more than just developing top-notch software - it's creating technologies that open up new possibilities. As a cloud company we are future-proofing our customers' business and building systems that provide a foundation for growth and innovation. We know this doesn't happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration. Of course, having the resources and expertise of a major global organization helps too.
Got ambitious goals? Achieve them - at SAP.
Stay relevant, agile, successful. SAP's robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career. At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged - and working towards their individual career goals.
There's more to it than coding.
Learn, innovate, and get rewarded. Be your best in a flexible and collaborative environment. The boldness it took to start our company is exactly what we need to keep growing it. That's why we introduced the Hasso Plattner Founders' Award - the highest employee recognition at SAP. It's awarded annually by the CEO to an individual or team whose extraordinary achievement best delivers on SAP's vision and strategy.
Driven by innovation.
SAP has continuously evolved to become a market leader in end-to-end enterprise application software, database, analytics, intelligent technologies, and experience management. Our customers are solving the world's hardest problems. As a cloud company we are future-proofing our customers' business and building systems that provide a foundation for growth and innovation. Our vision of the future of enterprise IT is simple - software must be hyper-personalized, modular in nature, and support outcome-based business models.
Not all heroes wear capes.
The key to SAP's success? Our people. They are innovators, leaders, and all around great human beings. They come from many different countries, speak many different languages - and bring their own unique to the table.
SAP Concur - Client Success Manager - Night Shift
Facility: 295200
Posted Date: Jul 21, 2021
Work Area: Sales
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Location:
Makati City, National Capital Region (NCR), PH, 1232
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