sap concur_cfe associate ConsultantSAP

What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
OVERVIEW
As a CFE Associate Consultant, you will work with a portfolio of customers for multiple regions. You will work as a subject matter expert, communicating a variety of topics, ranging from product capabilities to support tickets to projects. You will be responsible for ensuring customer satisfaction through clear communication and accountability for the overall customer communications experience. Primary competence should be communication skills and an interest in the delivery of solutions to meet business requirements related toTravel, Expense and Invoice delivered in the cloud is essential.
RESPONSIBILITIES
Understand your client's business requirements in order to best configure the system and exceed client expectations. You will:
As requested, communicate (via phone, chat or online case/email/project) with the client, discussing: goals, priorities, product roadmap, monthly releases and positioning additional services for identified gaps
Assist in identifying usage gaps to increase adoption levels.
Perform configuration changes as requested by the customer and as per products that are required by configuration projects.
Facilitate manual and automated data imports and exports.
Create and submit any Solution Suggestion according to client needs and scope of SAP Concur products/services.
EXPERIENCE
Strong written and verbal communication skills
Experience in client-facing/customer service roles
Strong problem-solving skills - ability to dive in and find solution to any challenge
Strong organizational and planning skills to consistently deliver on commitments
Ability to persuade and influence to achieve desired outcome
Programming language background preferred - Java or C variants
Experience with SaaS, SAP Concur or Cloud solutions, travel & spend management - a plus
Ability to perform under stress and with multiple concurrent tasks
40+ hours per week to accomplish performance objectives and to provide satisfactory job presence and/or responsiveness
Flexibility as to the specific working hours may be required
This team will deal with a portfolio of customers, providing them solutions and best practices, and ensuring overall satisfaction with SAP Concur products and services throughout the customer lifecycle.
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA: .
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:299010 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:
The key to SAP's success? Our people.
We grow. We lead. We innovate - together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day. We're results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together.
Driven by innovation? It's in our DNA.
At SAP, innovation is more than just developing top-notch software - it's creating technologies that open up new possibilities. As a cloud company we are future-proofing our customers' business and building systems that provide a foundation for growth and innovation. We know this doesn't happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration. Of course, having the resources and expertise of a major global organization helps too.
Got ambitious goals? Achieve them - at SAP.
Stay relevant, agile, successful. SAP's robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career. At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged - and working towards their individual career goals.
There's more to it than coding.
Learn, innovate, and get rewarded. Be your best in a flexible and collaborative environment. The boldness it took to start our company is exactly what we need to keep growing it. That's why we introduced the Hasso Plattner Founders' Award - the highest employee recognition at SAP. It's awarded annually by the CEO to an individual or team whose extraordinary achievement best delivers on SAP's vision and strategy.
Driven by innovation.
SAP has continuously evolved to become a market leader in end-to-end enterprise application software, database, analytics, intelligent technologies, and experience management. Our customers are solving the world's hardest problems. As a cloud company we are future-proofing our customers' business and building systems that provide a foundation for growth and innovation. Our vision of the future of enterprise IT is simple - software must be hyper-personalized, modular in nature, and support outcome-based business models.
Not all heroes wear capes.
The key to SAP's success? Our people. They are innovators, leaders, and all around great human beings. They come from many different countries, speak many different languages - and bring their own unique to the table.
SAP Concur_CFE Associate Consultant
Facility: 299010
Posted Date: Oct 21, 2021
Work Area: Customer Service and Support
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Location:
Makati City, National Capital Region (NCR), PH, 1232
x
Send me alerts every days
Create Alert
x
Send me alerts every days
SAP

Makati City, Metro Manila
Permanent
Full-time