salesforce AdministratorRingCentral

Say hello to possibilities It's not everyday that you consider starting a new career.
We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the global leader in cloud-based communications and collaboration software.
We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We're a $1.5 billion company that's growing at 30+% annually and we're expanding our IT Team to make sure we stay ahead of the competition.
The Salesforce Administrator is directly responsible for managing relationships with internal clients (Support and Sales), aligning business objectives, providing onsite systems support and implementing changes. Part of his main task is to proactively gather feedback on new changes and report to business leaders. He/she will also train users on new processes and system changes, facilitate documentation, and make sure the changes are successfully implemented. Additionally, providing metrics and business analysis results to the leadership team to help them make onsite decisions.
Part of the administrator's role is to keep him/herself abreast on emerging industry practices when solving business problems as the job requires creative thinking beyond the boundaries of current industry practices and client/stakeholder mindsets.
Internal Client Management
Develops relationships with Support and Sales team leaders
Communicates effectively with clients to identify needs and evaluates alternative business solutions with project management
Seeks opportunities to increase customer satisfaction and deepen client relationships.
Manages client expectations effectively
Project Execution and Communications
Manages CRM systems (Salesforce.Com) systems on a daily basis and automates process for Support users
Assists in enforcing project deadlines and schedules.
Communicates and applies project standards and methodologies
Takes input from his/her supervisor and applies comments and feedback
Delivers high-quality services to our internal clients (Support and Sales) consistently
Understands the components of running a successful project in a short time frame and maintains the quality at the same time
Assists in the facilitation of offshore/onshore meetings
Delivers informative and well-organized presentations
Understands how to communicate difficult/sensitive information tactfully
Training, Feedback/Recommendations and Testing
Leads testing efforts, develops QA plans and works with the team to execute them
Organizes systems training and supports go-live activities
Coordinates changes and provides onsite support during go-live
Ensures issues are identified, tracked, reported, and resolved in a timely manner
Works with champion users and the technical team to identify required changes
Communicates needed changes to development team
Problem Solving, Analysis and Solution Definition
Identifies critical issues with ease
Quickly understands the functional and data requirements of our internal clients
Reviews and edits requirements, specifications, business processes, and recommendations related to proposed solution
Develops functional specifications and system design specifications for client engagements
Requirements:
Candidate must possess at least a Bachelor's/College Degree, any field
At least 1 year of working experience in a similar function is required for this position
Must have 1 year Salesforce Certification
Knowledgeable about Salesforce.Com
Candidate must be amenable to working on the night shifts
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Work from home temporarily between September 2021 until further notice
Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
RingCentral

Manila City, Metro Manila
Permanent
Full-time