Sales Support, team leadTurnitin, LLC

Company Description
Turnitin is a global company that creates innovative technology to empower students, educators and researchers. We actively partner with institutions worldwide to enhance academic integrity and excellence through formative tools and educational resources. Our aim is to help instructors to promote originality and develop critical thinking skills, streamline feedback and grading, and deliver better outcomes for students.
Job Description
We are seeking a Sales Support Manager to lead a small team and partner with the regional sales team and help facilitate our rapid team expansion and customer growth across the APAC region.
Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. The person must have very strong organisational skills and an excellent eye for detail. They must also be flexible and willing to dive into every challenge.
We expect you to perform well in a team environment and have exceptional people skills.
Work with RVP APAC and regional sales leads to improve and iterate on regional sales process to achieve peak productivity of the sales team. Measure and report on the results of this activity.
Maintain regional Sales Department policies, procedures, training manuals, and sales-related resource material in a relevant framework and be responsible for the timely and accurate dissemination of material to team members
Work with local Sales Operations, Sales Enablement and Order processing team to ensure the best all round experience and most efficient processes for sales team members.
Work with Regional VP to ensure correct data for Quarterly Business Reviews and act as primary regional contact for the Business Systems team.
Coordinate with sales leaders to ensure on time completion of proposals and RFPs.
Manage the renewal administration of small customer accounts across region as dictated by regional priorities
Own the process of regional data collection and maintenance to enable creation of accurate territory plans and targets
Identify and make recommendations to eliminate sales process bottlenecks and inconsistencies
Coach and lead the team effectively
Any other activities that are required at short notice to enable the sales team to succeed.
Qualifications
Action-oriented mindset
Attention to detail
Good leadership skills
Excellent communication skills; written and verbal
Passion for excellent customer and user experience
Ability to work in a fast-paced environment, manage multiple priorities & projects
Ability to work independently and perform under pressure
Broad knowledge of online software and relevant technologies
Solid experience working with CRM systems, including reporting and data
Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners
Additional Information
A smart, fun, and casual environment where you can learn from and teach others.
A great mission -- you will be involved in building a distinct and recognizable global brand identity in the education market
SmartRecruiters

Metro Manila
Permanent
Full-time