sales Operations ManagerRingCentral

What if the solutions you sold changed the way the world communicates?
What if you had the freedom of a startup and the resources of a global enterprise?
You'd break new ground. Raise the bar for performance. And do career-defining work.
That's exactly the kind of environment we're building together at RingCentral.
The RingCentral Sales team does more than close deals. We build, grow, and nurture relationships-from small businesses to global enterprises. We've become the #1 global cloud-based communications provider because we're not just selling-we're changing the nature of communications. That's why RingCentral is the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $18 billion, 30%+ annual growth, and a $1 billion annual revenue run-rate. It's an atmosphere of unlimited opportunity, where you'll be supported by massive resources, unmatched training, and diverse, high-performance culture that's built for winning, together.
We're as proud of our working environment as we are of our market success. You'll find all the training, opportunity, and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We're not just changing the nature of communication and teamwork. We're winning, together.
As part of the RingCentral Global Operations team, you will help plan, coordinate, implement, and lead all aspects of the ways we share RingCentral's message with the world. You'll use data, technology, and creativity to target, communicate, measure, and adjust with precision- and share the story of a new, reimagined age of business communication with the audiences who want to hear it most.
The Sales Operations Manager will support the Lifecycle Customer Marketing, Adoption team. This team is tasked with improving our customers' return on investment in RingCentral solutions by enabling them to utilize all the benefits of being a RingCentral customer. We take a holistic view of the customer journey to drive automated activation, nurture, and growth initiatives to improve product adoption, engagement, and reduce churn. Some of these initiatives include data-driven customer communications through email and in-product communication campaigns.
The ideal candidate is a self-starter with a successful track record of "full-stack" analytics, from requirements gathering to data modeling and communicating insights that drive rapid growth for our growing suite of solutions. You will be an active member of a startup-style growth team, not a number-cruncher sitting on the sidelines.
Responsibilities:
Provide analytics support for management to gain insight and drive business planning based on data and statistical methods
Work closely with sales directors to improve analytical tools and achieve business objectives
Develop periodical performance monitoring dashboards, reports, and metrics
Drive project achievements from start to finish
Actively drive project status reporting, issue identification and risk reports management
Assess and detail key steps: problem statement, process flows, gap analysis, solution recommendations
Work collaboratively with cross-functional teams - build relationships, prioritize tasks, achieve achievements
Facilitate meetings and project work across multiple locations including global offices
Must-Have:
More than 3 years of business process design, consulting experience, or similar work experience
Data Manipulation; can drive end-to-end projects
Advanced knowledge of software and spreadsheet applications, sophisticated formula and macro creation required (Excel - Macros, Pivot Tables, VLOOKUP)
Ability to work on large databases and synthesize into useful reports and dashboards
Nice to have:
Proficiency with Tableau or Alteryx considered a plus
Qualifications:
Excellent oral and written communication skills including listening and presentation skills
Ability to inspire change and influence individuals at all levels of the organization
Ability to capture, interpret and apply critical thinking to data to help inform decisions
Strong analytical, organization, problem-solving, and follow-through skills
Ability to think and influence both at the strategic and execution level
Ability to optimally prioritize multiple tasks, projects, and deadlines simultaneously
Experience documenting processes using project management methodologies
Ability to work in a self-directed manner
Proactive in raising observations from data and providing action items
Willing to do night shifts
Benefits and Amenities:
Comprehensive HMO Package (medical, dental)
Personal Time Off Leaves
Quarterly Performance Incentive
Discounted Gold's Gym Membership
About RingCentral
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center, and AI-driven digital engagement. It's a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
RingCentral

Manila City, Metro Manila
Permanent
Full-time