Sales expansion representativeCloudbeds

Cloudbeds is the hospitality industry's fastest-growing technology provider for independent hotels, hostels, vacation rentals, and hotel groups. Our award-winning Cloudbeds Hospitality Platform is currently helping a growing clientele of 22,000+ properties in 157 countries to increase revenue, streamline operations, and deliver memorable guest experiences.
Behind the Cloudbeds platform is a growing team of 500+ employees distributed across 40+ countries speaking 30+ languages. From data architects to UX designers, integrations managers to payments experts, former hotel managers to former OTA executives, our team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges.
From the beginning, we've believed that our people are our greatest asset, so we've founded the company as #RemoteFirst, #RemoteAlways with shared that allows our team to thrive. This means we:
Hire the best people wherever they're located;
Emphasize the value of results over hours put in;
Provide flexibility in working hours and locations;
Foster an inclusive environment that celebrates bold thinking and diverse perspectives;
Offer open vacation policies, free LinkedIn Learning, and other benefits that promote well-being and professional development.
Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Sales Expansion Representative.
This role will spend more time speaking to Cloudbeds customers than any other. Primarily a sales role, its overarching purpose is to upsell, cross-sell & presell Cloudbeds products and partners in order to combat churn.
Location: Flexible - working across timezones
What You Will Do:
Be a master of Cloudbeds tools and have a deep general understanding of Cloudbeds property needs
Proactively reach out to current customers and offer consultative health checks in order to uncover upsell/expansion opportunities
Action inbound requests for new product or platform tier upsells
Presell new products or integrations that are being developed
Contribute to net negative churn by:
Achieving or exceeding upsell and add-on's sales goals
Free-up Market Managers from upsells to focus their time solely on new customer acquisition
Schedule consultation calls and product demonstrations and track them in our CRM
Surface content for the support team for the resource of videos and knowledgebase articles.
Provide a feedback conduit for qualitative customer satisfaction and unmet needs.
Collaborate with the referrals team to identify potential ambassadors
Collaborate with the support team to feedback and create tickets for properties
Be a sales authority on marketplace applications
Assist properties during product demos to better utilize the tool
May be required to deal with customers in-person locally and/or travel
Other duties, as required
You'll Succeed With:
A great communicator with a positive and outgoing disposition with the ability to infectiously share the love of Cloudbeds
Strong collaboration and stakeholder skills. This role crosses sales, support, and partnerships
Outstanding knowledge of how to leverage Cloudbeds tools and partners for growth
Experience conducting zoom calls with our properties
At least 2 years experience in property operations in one of - Leadership, Revenue, eCommerce, Front Office
Some formal training in Hospitality
The ability to teach and share technology and hospitality insights to properties using the simplest of terms
Has passed, or the ability to pass through the Cloudbeds sales hiring process
A demonstrated ability to sustainably achieve sales targets
Degree in related area or proven statement of attending college in a course related to the job role
Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we'll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you!
Company Awards to Check Out!
Fastest Growing Companies | Inc. 500 (2018 & 2019)
Best Places to Work | Inc Magazine (2017 & 2018)
Best Places to Work | HotelTechReport (2018, 2019, 2020, 2021)
Start-Ups to Watch | Forbes (2018)
Best Startup Employers | Forbes (2020)
Technology Fast 500 | Deloitte (2019, 2020, 2021)
Top 100 North America | Red Herring (2020)
Connect MIP Award (Technology)
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE #LI-SS1
Cloudbeds

Manila City, Metro Manila
Permanent
Full-time