Sales Coordinator csr. work from homeBig Ideas Social Media Inc

THE OPPORTUNITY
We are looking to hire a freelance Sales Support Agent to assist and support the Global Sales and Operations teams of a fast-growing beauty company based in the US.
Our ideal candidate is someone who is proficient with helping customers, and good with documentation and escalation skills. We need someone who has very good oral and written English, is tech-savvy and can easily adapt to Customer Support tools and systems with minimal training and supervision.
This is a contractual, full-time, freelance entry-level position for 3 months and can be done completely from home with a fast Internet connection and the proper equipment and gear.
QUALIFICATIONS
Bachelor degree of any 4-year course
At least 2 years of proven experience in the fields of Sales/Customer Support via phone, email and chat.
Must possess excellent English communication, both oral and written
Ability to effectively work remotely in a home office environment
Strong organizational and prioritization skills; exceptional attention to detail
Multi-tasking capabilities across multiple global departments
Ability to remain focused in a fast paced, high interruption work environment
Working knowledge of NetSuite is a plus
Ability to communicate effectively
Ability to identify problems and effectively work to solve problems
Proficient with Microsoft Office programs, Google Docs/Sheets and Dropbox
Has own laptop or desktop computer and has a stable, fast and reliable internet connection at home capable of doing voice calls (with client and teams)
Experience working from home, a plus.
Willing to work graveyard shifts, and changing shifts to cater to various countries
Willing to take a pre-employment assessment test (see below).
Has a quiet and distraction-free workspace at home when taking on calls and doing online video meetings.
JOB DESCRIPTION (Scope of Work)
Order entry processing. Confirming and entering Purchase Orders into NetSuite, and generating Commercial Invoices as needed.
Daily update of the Revenue Trackers and Pending Orders Trackers as new orders are received and when confirmed as shipped.
Interfacing daily regarding order status with the multiple global warehouse locations.
Support the International Sales Team with sample orders and support materials, as needed.
Assist with new account set-up in NetSuite.
Supporting Finance with overdue and past due account balances.
Other miscellaneous tasks as assigned and related to above
HOURS OF WORK
Work from home. FULL-TIME freelance, contractual position
Guaranteed 8 hours a day shift. 5 days a week.
Working Schedule 6AM to 3PM EST. Mondays to Fridays.
Converted to Philippines time: 7:00 PM to 4:00AM the next day.
Breaks: 1 hour per daily shift
US Holidays off and unpaid
Any overtime needs to be pre-approved by the client
Compensation will be paid by the hour in USD but locally converted by the Service Provider (Big Ideas Philippines)
ADDITIONAL NOTES
Although you will be reporting directly to the designated manager from our client, you will also be reporting to and will be supervised by Big Ideas Social Media Inc, who is the consultant and service provider of the US business.
Big Ideas will be the one to provide your compensation and other HR and administrative needs locally.
You will be classified as "Self-Employed" when it concerns legality and taxation.
You won't be an employee of our Client or Big Ideas Philippines
Big Ideas (the agency) will deducted a 5% Expanded Withholding Tax as per PH and BIR laws. (10% if you do not have a COR as Self-Employed from the BIR)
Contract is subject to an "evaluation period" and subject to contract renewal based on performance of the freelancer.
This is a 3-month contractual contract subject to renewal based on performance.
Contract renewal not guaranteed.