sales and Customer Service RepresentativeRemote Staff

Work Schedule: TBD
One of our Australian client is looking for additional staff member to join their Customer Support team.
If you have good customer service skills and are passionate in learning new things or you are familiar with the health and fitness industry and likes going to the gym then this role may be for you!
Client: Our client's business is based in Queensland, Australia and is one of the leading providers of gym and fitness equipment for commercial or personal use.
What We Are Looking For:
Experience in customer service
Excellent English communication skills (verbal and written)
Experience in any ERP or CRM system
Good product knowledge skills
Experience in order management
Willing to work during weekends
Good to Have Skills/Experiences:
Experience in Netsuite ERP
Experience in eCommerce/retail business or Logistics/Courier campaign
Experience in cross-selling or upselling
Facebook Messenger
What Will You Be Doing:
Providing excellent customer service via email, chat and phone
Reviewing products for better assistance in product-related inquiries
Keeping track of orders processed using ERP system and assisting customers with their follow-ups
Providing advises to customers regarding products when necessary
Ensuring satisfactory customer relationship
Will able to answer emails and inquiries via Facebook Messenger