safety Investigations team lead ii - us&c casUber

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
As a Senior Team Lead in Clark Center of Excellence, you will be responsible for the:
1. Overall Performance & People management which comprises Team Leads and Safety Investigation Specialists
2. Development and coaching of Team Leads
3. Stakeholder Management
4. Project Management
What the Candidate Will Do
As a Senior Team Lead, you will be responsible for the:
1. Overall management of a small line of business/ subunit of an LOB/ shift, comprising of 4-6 Team Leads and/or 40-60 HC
2. Development and mentor of leaders in your sub unit
3. Partner management for the line of business you will support
4. Lead performance and get results: You will analyze, strategize, implement action items and empower your team to meet and exceed targets on quality, efficiency/productivity, customer and costs, if applicable. You will also collaborate with other internal or external support teams critical to delivering results.
5. Lead, coach, mentor and empower people: As an early leader of a rapidly growing team, you will mentor your TLs, develop your own people, guide them and work with them to achieve their full potential. You will lead by example, resolving the toughest of issues from customers and ensuring that your team constantly performs at a high level.
6. Build and maintain partner relationships: You will interact and collaborate with teams from the different regions and cities we support, constantly improving our level of service to customers through exceeding on agreed service levels.
7. Drive accountability on policies, house rules and other guidelines: You will reinforce compliance to company policies such as house rules, attendance policy and PIP guidelines. You will ensure that you and your TLs do the right thing each time even if it means doing the difficult things.
8.Lead improvements on support logic and processes:You will review, handle and lead improvements to current policies and processes to ultimately win our employees, customers and partners over.
Basic Qualifications
For Internal Candidates:
Must be a regular employee of Uber for at least 1 year
Must have relevant work experience leading people managers
Must have passing performance scorecard for the past 3 months
Must not be currently enrolled in any performance improvement plan
Must not have any active disciplinary action on record upon application
For External Candidates:
Must have at least 2 years experience in a people manager role
Must have extensive background in performance and SLA management
Must be willing to work in shifting schedules
Must be willing to work primarily in the Manila COE
Preferred Qualifications:
Basic familiarity with COPC(r) High Performance Management Techniques (HPMT)
Foundational knowledge with Lean Six Sigma
Background in project management
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Mabalacat, Pampanga
Permanent
Full-time