runner, linen & Guest requestMelco Resorts & Entertainment

REQ13501 Runner, Linen & Guest Request (Open)POSITION SUMMARY:In accordance with the policies, procedures and standards of Melco Resorts Leisure (PHP) Corporation, the Runner, Linen and Guest Request is responsible for delivering a quality customer service experience through proper, fast delivery of guest request such as linen and other guest items.PRIMARY RESPONSIBILITIES:
Delivers guest requested item/s in a timely manner. Guest requested item/s must be delivered within 10 minutes.
Remains familiar with all linen/terry and all other guest request items.
Performs prior delivery of items such as roll away bed, baby cot or any item that requires electrical or mechanical operation - the item must be checked and is in good working condition prior to delivery to guest.
Performs all requested item/s and must be presented on a tray and handed over to the guest.
Use appropriate amenity bag when giving our guest request items such as Intimacy kit and feminine pads accompanied with sanitary bag.
Verifies the room number and the guest name when a guest requests for an item; the Runner if possible, greets the Guest by his / her name.
Remains knowledgeable of the proper dialogue when delivering guest request item.
Knows the proper procedure in entering a room.
Knows the proper procedure when the room is on DND sign.
Ensures that guest complaints are handled politely, timely and efficiently.
Follows up on guest/s to check on the status of the request/s and to check for satisfaction or any other feedback.
Operates all equipment in accordance with standard operating procedures to ensure maximum safety including the reporting of any maintenance or hazardous issues.
Maintains adequate stock levels of all supplies (Dry, Wet, Food) at the Prohost including OS & E and fresh guest room linens in every pantry by weekly stocktaking and reporting to Supervisor.
Perform and in charge of refilling room attendant trolleys based on Room attendant requests.
Completes and submits Production Control sheets or weekly inventory of reports in a timely and accurate manner.
Maintains a clean, safe and clutter free work area to ensure maximum safety and productivity.
Cleans and maintains all linen tubs at the service areas as well as all delivery equipment regularly.
Inspects guest items for damage, lost property, reporting to guests and superior anything identified.
Collects, sorts, marks, packs and returns guest items in appropriate packaging in a timely and courteous manner when required.
Perform and assist in quarterly linen inventory or any inventory that requires urgenty.
Support the Sustainability Programme of the department.
Always maintain good grooming and proper conduct especially in guest areas.
Remains knowledgeable of all emergency policies and procedures and be able to respond accordingly.
Adheres to all Company policies and procedures.
Reports accidents, injuries and unsafe work conditions to supervisors.
Reports damage and defect to supervisor or through Hotsos.
Performs any other duties as may be assigned by supervisors.
QUALIFICATIONS:Experience
At least 1 year working experience of similar position.
Education
Preferably college graduate.
Skills / Competencies
Ability to move, lift, carry, push, pulls and place objects weighing less than or equal to 25 kg on frequent basis without assistance.
Self-motivated and responsible.
Ability to work on flexible shift including overnight, weekends and holiday on rotation basis
Ability to extend duty hours when needed.
Multi-tasks.
Other Attributes
Pleasant and Friendly
Able to take ownership and displays initiative
Service oriented
Able to work independently
Energetic
Able to work in shifts
Ability to extend duty hours when needed
Melco Resorts & Entertainment

Manila City, Metro Manila
Permanent
Full-time