rn Quality Analyst (authorization) lahug, cebuOmega Healthcare Management Services Inc.
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 15/11/2024
Deadline: 15/12/2024
Key Accountabilities:
Delivers required number of QA Monitors on a timely manner
Provide quality metric analysis on compliance scores
Participates in call calibration to understand and identify targets
Generates and trends daily/weekly/monthly QA related reports
Performs side-by-side sessions and provide real-time feedback
Skilled in pinpointing root cause/s for performance variance
Provide recommended intervention activities to address quality metric opportunities identified
Qualifications:
At least 6 months - 1 year of QA experience in a BPO set up
6 months - 1year experience in prior authorization with sound domain knowledge healthcare space
communications skills - verbal and written
Strong attention to details and strict adherence to guidelines
Experience in coaching and mentoring is an advantagen
Delivers required number of QA Monitors on a timely manner
Provide quality metric analysis on compliance scores
Participates in call calibration to understand and identify targets
Generates and trends daily/weekly/monthly QA related reports
Performs side-by-side sessions and provide real-time feedback
Skilled in pinpointing root cause/s for performance variance
Provide recommended intervention activities to address quality metric opportunities identified
Qualifications:
At least 6 months - 1 year of QA experience in a BPO set up
6 months - 1year experience in prior authorization with sound domain knowledge healthcare space
communications skills - verbal and written
Strong attention to details and strict adherence to guidelines
Experience in coaching and mentoring is an advantagen
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Omega Healthcare Management Services Inc.
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About the company