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rma (return merchandise authorization) StaffMETROPC Technologies, Inc.

Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 26/09/2024
Deadline: 26/10/2024

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METROPC Technologies, Inc. a retail/ wholesale business entity. METROPC has then grown to be the leading IT hardware and software supplier in Visayas & Mindanao and currently engage with the Global brands/companies in terms of Strategic Marketing initiatives in the fields of market development, partner readiness and demand generation.
 
METROPC Technologies, Inc. is focusing in its core competencies in human resource management, finance, marketing management, channels management and efficient operations both pre and post sales and services.
 
Our Vision
 
To become the most preferred IT supplier in the Visayas and Mindanao areas.
 
Our Mission
 
To provide quick, efficient and cost effective products and services to customers. To employ and deliver IT products to the community with honesty, respect, discipline and at the same time enjoying the process of doing it.
  
We are looking for:
 
RMA (RETURN MERCHANDISE AUTHORIZATION) STAFF - CEBU BRANCH
 
QUALIFICATIONS:
Must be a College Graduate.
Bachelor of Science in Industrial/Information Technology or related courses.
With experience in relevant business settlement analysis IT technical supports database management, programming and/or process improvement.
Fresh Graduates are welcome to apply.
COMPETENCIES & KNOWLEDGE:
Competency in Microsoft applications including Word, Excel, and Outlook.
Good communication skills, both oral and written.
Good listening skills and phone skills.
Good Moral Character and Working Attitude.
High sense of initiative, adaptability and stress tolerance.
Enthusiastic and customer service oriented.
Able to handle multiple tasks simultaneously.
Highly organized and trainable.
RESPONSIBILITIES:
Set up a customer account or entry in the database.
Respond promptly to customer inquiries and complaints.
Keep records of customer interactions and transactions.
Professionally handle incoming RMA requests from customers and ensure that issues are resolved both promptly and thoroughly.

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METROPC Technologies, Inc.


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