risk/fraud Operations associateWyre, Inc.

In order to port over the next billion people into a secure and open financial system, you're going to need a network of applications that connect to the fiat world... Wyre's APIs make that happen.
Our mission is to empower fintech projects to execute their vision by offering them secure access to the largest financial network in the world (the Wyre Network).
To accomplish this mission, we've built a simple set of tools that allows fintech projects to materialize their visions. (1) Our instant Fiat-to-Crypto Checkout gateway is now being used by hundreds of applications (ie. MetaMask, Opera, BRD) to offer the best way to convert card payments into crypto, and (2) our flexible APIs (Transfers API, Custody API, Users API), allow projects to build e-wallets, merchant processing services, and money transfer platforms from the ground up.
We focus on compliance, licensing, regulatory, liquidity, and payment processing aspects so our partners can do what they do best, creating amazing tools on the blockchain.
As a Risk Operations Associate on Wyre's Risk Team, you will play a meaningful role in identifying incoming fraud attacks, providing insight on fraud trends, and handling inquiries relating to our fraud decisioning systems.
We're excited to have you join us on this adventure.
Responsibilities
Run day to day operational activities
Resolve incoming fraud customer complaints
Review Issuer chargeback alerts
Review suspicious account activities, diagnose account issues and identify links to deter fraud attacks
Respond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing, and functionality, dispute lifecycle, or claim status
Monitor systems to detect possible fraudulent behavior related to card usage
Effectively manages incoming communication via multiple channels from both internal and external customers.
Provide all the operational support to maintain reports and processes keep up to date
Coordinate with the Risk Team to update and maintain Risk Process, Policy, and Operating Manual Documents. Actively add input to leadership and peers to help improve or create policies and procedures.
Gather and organize weekly team meeting material, take meeting notes and follow on next steps
Assist in special projects and ad-hoc assignments, upon request
Requirements
Does not require sponsorship / Remote Position
Knowledge and/or strong interest in the cryptocurrency space
Experience in e-commerce payment processing and fraud management is preferred or 2+ years experience in the card payment industry or working knowledge of bank services and products
Bachelor's Degree BA/BS or equivalent preferred
Proficiency in Excel, PowerPoint, Documents - Google Platforms (min. up-intermediate)
Highly analytical and extremely detail-oriented
Be able to effectively organize, manage multiple responsibilities and multiple tasks simultaneously.
Low ego, resourceful, and ready to roll up their sleeves - no task or issue is too big or small.
Able to work both independently (minimal guidance) and collaboratively with a team and suggest improvements to various processes
Forward-thinking, quick to adapt, technologically adept with a relentless focus on quality and timeliness.
Must be very dynamic and capable of identifying and solving problems
Excellent written and verbal communications skills
Comfortable working in a fast-paced, ambiguous environment and highly collaborative
Benefits
Below you will find the benefits information offered to all employees in the Philippines. Wyre, reserves the right to modify benefits from time to time, as it deems necessary.
Rate Increase based on performances and responsibilities
Up to 5 sick days are paid per year
The following benefits are applied for Full time contractors only and if the person is in good standing post a 3 month probationary period.
Full set up computer/laptop with approval
Health Insurance for the Individual (employee) only - Maxicare
Holiday days same number as the U.S - we are following the US Holiday.
Wyre, Inc.

Philippines
Permanent
Full-time