risk and payments AgentEntain

Entain is one of the world's largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as Ladbrokes, partypoker, bwin and Coral.
Role Purpose:
Responsible for the various aspects of Risk & Payments and customer communication handled on a day-to-day basis by the Risk & Payments team.
Key Responsibilities
Maintain agreed service levels
Review client identity and financial documents
Verify all new real money accounts created which fail the automated KYC checks.
Work through methodically and accurately incoming documentation, matching details against customer profile data
Investigate cases raised by the system to highlight possible game fraud
Contribute towards capture of accounts involved in fraudulent activity
Verify accounts where financial information misuse is suspected
Verify accounts which hit velocity checks for transactions made on deposit options which allow chargeback
Verify accounts which fail internal control checks and block them to mitigate abuse
Analyse, keep track of and monitor various fraud patterns and report to the Team/Shift Leads with any critical observations
Investigate accounts where affiliate or sign-up bonus abuse is suspected
Address and resolve risk-related customer queries via e-mail and phone
Perform necessary customer checks upon sign-up and throughout use of service
Review and handle cash out requests
Report incidents, bugs and malfunctions affecting both external and internal processes to the Team/Shift Lead in a timely manner
Liaise with other teams and departments to resolve issues and to ensure quick First time resolution (FTR)
Maintain effective communication flow with the rest of the Risk and CS teams;
Work according to set priorities and current business needs.
Verify game play to ensure fair play before any cashout is verified
Address player contacts via email, phone and chats with respect to their account which may be on hold for further investigation
Other responsibilities as delegated by the Team Leader/Manager
Additional Information
and Qualifications and Educational Requirements
Must possess a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's Degree, any field
Specialist Skills and Experience Required
A proactive individual with excellent communication and interpersonal skills who has a flexible approach to work and understands the importance of providing a professional service to customers.
Confident to make decisions with the ability to exchange, analyse, and interpret information. You will have a flair for influencing people and finding solutions in a fast-paced environment as part of a team in a diverse cultural environment.
You should possess logical reasoning skills with an analytical approach and be willing to work shifts on a 24/7/365 basis.
Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
Basic knowledge of MS Office applications
Basic knowledge of online gaming - games, fraud and payment processing
Sound knowledge of different fraud patterns, link analysis, chargeback processing - an advantage
Strong analytical skills and detail oriented, whilst maintaining quality and accuracy
Excellent analytical, problem solving, and time management skills
Highest work standards with a strong service orientation - a "client first" culture
Ability to be self-motivated, organised and work flexibly in a time pressured environment
A great attitude and desire to help our customers
Reliable with a strong work ethic
A flexible approach to work schedules and shift patterns
Able to react to company needs
Common sense
A proactive and 'can do' approach
Confidence to interact with customers through a variety of communication methods including (but not limited to) email, live chat and phone
Can work independently and within a team
A winning mentality
About The Company
We're Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people's lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.
Diversity and inclusion at Entain
As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.
Wellbeing at Entain
We want our employees to feel healthy and supported at home and at work. That's why we have our Well-me programme, which provides information, tools and training to help our people look after their mental and physical wellbeing in ways that matter to them.
Entain

Manila City, Metro Manila
Permanent
Full-time