retention ManagerPelicen Inc.

A Retention Manager is responsible in managing the assigned accounts and performing all client retention activities, which includes account replenishment, assessment and evaluation, and market update.Duties and Responsibilities:
Maintain active status of all assigned clients
Promote account strength maintenance
Upsell the company offers and services
Educate clients of techniques and strategies
Develop and execute customer retention and growth strategies
Work closely with sales teams to drive upsell opportunities and expand customer portfolio
Update clients of market events and trends for possible profit and opportunities
Ensure the adherence of the clients to compliance and other regulatory requirements in retention to their account activities.
With at least 6 months to 1 year experience in customer success role
Customer retention, retention strategies, and analytical skills
Strong communication and customer service abilities
Strong sales experience is a MUST
With exceptional knowledge in the market, including Forex, CFDs, and Commodities
Special Leave Benefits for Women
Single Parent Leave
Paid Holidays
Medical / Health Insurance
Performance Bonus
Life Insurance
Maternity & Paternity Leave
Other:
HMO coverage of up to 150,000 MBL per annum
Uncapped commission
Performance Bonus
Life insurance
13th month pay
Entry Level / Junior, Apprentice Customer Service Human Resources / HR 49 openings Bachelor's degree graduatePelicen is passionate about delivering the highest service excellence and establishing the most solid benchmarks for business operation and corporate governance. We create innovative solutions, which deliver compelling outsourcing services, creating value for shareholders, clients and employees, whilst maintaining a broad commitment to the environment and society.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time