retail marketing Operations ManagerLithia & Driveway

Dealership<\/u><\/strong>
<\/p>L0105 Lithia Home Office
<\/p>Retail Marketing Operations Manager<\/strong>
<\/p>A Retail Marketing Operations Manager leads marketing strategy for approximately 15 Lithia auto dealerships with the goal of driving traffic and earning customers for life. This person serves as the primary liaison between store leadership and the internal marketing team and is expected to visit dealerships on a regular basis to interface with dealership General Managers (primary clients) and other store leadership.
Based on your home location and store assignments, overnight travel may be required.
<\/p>Responsibilities<\/u><\/strong>
<\/p>
Develop and lead traffic generation and in-store traffic management ROI meetings with a heavy emphasis on Digital\/Online Marketing and CRM\/store process<\/li>
Serve as an expert strategic marketing resource for store managers. Educate and encourage stores in a professional manner that generates enthusiasm for each store's marketing strategies and plans<\/li>
Partner with each assigned store General Manager to build and execute annual marketing communications plans that achieve store Annual Operating Plan (goals) with a highly efficient marketing spend ROI<\/li>
Partner with internal Lithia Marketing team members and external agencies to create content and measure the results of the campaigns<\/li>
Maintain ample contact and communication with store leaders, including Operations Group Vice Presidents, to discern actionable sales and growth opportunities<\/li>
Monitor relevant customer, industry, franchise, market, and competitive trends to recommend appropriate marketing strategies<\/li>
Learn and use marketing ROI tools with stores and internal teams to lead and define marketing strategy<\/li><\/ul>
<\/p>Skills And Qualifications<\/u><\/strong>
<\/p>
Customer Service<\/li>
Leadership<\/li>
Excellent Communication<\/li>
Sense of Urgency<\/li>
Active Listening<\/li>
Critical Thinking<\/li>
Problem Solving<\/li>
Data & Budget Analysis<\/li>
Time Management<\/li>
Organization<\/li>
Passionate about applying multi-disciplined marketing strategies<\/li>
Experience using Google Analytics, CRM Systems and Microsoft Office<\/li>
Bachelor's degree in Business, Marketing, Communications, Advertising, or commensurate experience is required<\/li><\/ul>
<\/p>Competencies <\/strong><\/u><\/p>Does the right thing, takes action and adapts to change<\/li>Self-motivates, believes in accountability, focuses on results, makes plans and follows through<\/li>Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results<\/li>Thrives on a team, stays positive, lives our values<\/li><\/ul><\/p>NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed. <\/p>We Offer
Best In Class Industry Benefits<\/u><\/strong><\/p>Competitive pay <\/li>Medical, Dental and Vision Plans<\/li>Paid Holidays & PTO<\/li>Short and Long-Term Disability<\/li>Paid Life Insurance<\/li>401(k) Retirement Plan<\/li>Employee Stock Purchase Plan<\/li>Lithia Learning Center<\/li>Vehicle Purchase Discounts<\/li>Wellness Programs<\/li><\/ul><\/p>High School graduate or equivalent, 18 years or older required.
Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. <\/div>","jobSearchData":{"filter
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Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a Global Leader in Content Services, Trust & Safety. The real Majorel difference lies in our culture of entrepreneurship.
We are relentless, resourceful, resilient and agile - all pulling together as One Team. It's the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.
<\/p><\/div>Position Summary:<\/strong>Requires high level call center working knowledge. Manages end to end (360 customer interaction (case management) while delivering world-class customer experience. Requires ability to handle business to business transactions.
Knowledge may be acquired through on the job training. Requires a college degree or equivalent experience and at least 1 - 2 years of experience in the field or in a related area. Individuals are often required to exercise independent and critical thinking skill.
Familiar with Microsoft Products and services. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.
Performs a variety of tasks. Reports to a supervisor. Some degree of creativity and latitude is expected.
<\/p>Overall Responsibilities<\/strong>:<\/p>Answers telephone, e-mail, fax, letter, chat and on-line inquiries posed by customer<\/li>Responds to customer inquiries by understanding inquiry reviewing previous inquiries and responses gathering and researching information assembling and forwarding information verifying customer's understanding of information and answer. <\/li>Assists customers in processes including but not limited to in depth information on program benefits, terms and conditions, application options, as well as technical support on tools, and resolving any open issues with the customer<\/li>Processes application materials and other assigned tasks and makes compliance decisions in accordance with program requirements and Client guidelines<\/li>Records customer inquiries by documenting inquiry and response in customers accounts. <\/li>Nurturing high-end clientele as the primary point of contact for customer queries related to account management including user access, benefits consumption, subscriptions enrollment, billing concerns, resolving any open issues, and other program and campaign information<\/li>May have client contact for clarification or information regarding business knowledge of processes.
<\/li>May escalate issues about websites or tools and communicate information and directives. <\/li>Tracks and communicates escalations and outcomes. <\/li>Processes application materials and other assigned tasks and makes compliance decisions in accordance with program requirements and Microsoft guidelines<\/li>Conduct outbound contacts and provide email responses, managing all cases to complete resolution.
<\/li>Collaborate with and engage other departments or support dependencies to completely address customer needs, including warm transfers\/endorsements for out-of-scope concerns<\/li>Contacts customers for marketing, survey and follow up purposes<\/li>Captures and documents customer complaints or pain points to provide comprehensive insight on how the client can improve program offerings and business solutions<\/li>Keeps abreast of program changes and informational updates<\/li>Works with Microsoft products and Vendor owned tools and websites<\/li>Secures pertinent documents and Personally Identifiable Information with the responsibilities of protecting the data as defined in the client security requirement, company information security policies. <\/li>Complies with company set procedures<\/li>Upsells and offers technology products and services<\/li><\/ul>Job Requirements:<\/strong><\/p>2 years post-secondary education or relevant experience required<\/li>Customer Orientation and Focus<\/li>Ability to multitask (talk, type, navigate)<\/li>Minimum typing speed 40 WPM<\/li>Problem solving\/Critical Thinking and resolution skills. Use multiple information sources to relate different data points together in context of the problem.
Use probing questions to uncover unstated needs and deliver complete resolution. <\/li>Capacity for Complexity: Grasp and retain complex program rules. <\/li>Resilience: Quickly adapt and have a passion for learning.
<\/li>Organizational and team work skills<\/li>Conflict resolution skills<\/li>Conceptual and independent thinking skill. <\/li>Experience with contact center technologies<\/li>Ability to work in a fast paced environment. <\/li>Excellent verbal and written communication skills: Articulate complex concepts both oral and written in a way that customers can understand them.
Ability to converse in a professional and business-like manner and must have the ability to control and influence the conversation. Serve as corporate spokesperson (brand ambassador). <\/li>Computer proficiency and knowledge of how and when to use reference material and on-line information.
Strong internet navigation and website user knowledge<\/li>Flexibility in regard to work schedules<\/li>Ability to maintain strict confidentiality with customer account information. <\/li>1 to 2 years prior contact center or customer service experience preferred<\/li>Ability to handle complex product lines and customer inquiries. <\/li>Ability to transfer knowledge to others.
<\/li><\/ul><\/div>Majorel Philippines Corp. is an Equal Opportunity Employer and believes that all persons are entitled to equal employment opportunity, and the Company does not discriminate against its qualified employees or applicants because of race,color,creed,religion,sex,gender,genderidentity,sexualorientation,maritalstatus,politicalaffiliation,union membership,nationalorigin,ancestry,citizenshipstatus,veteranstatus,age,physicalormentaldisability,genetic informationoranyotherstatusprotectedbyapplicablefederal,stateorlocallaw. Equalemploymentopportunity willbeextendedtoallpersonsinallaspectsoftheemployer-employeerelationship,includingrecruitment,hiring, upgrading, training, promotion, transfer, discipline, layoff, recall andtermination. <\/span><\/p><\/p><\/p><\/div><\/div><\/div><\/div><\/div><\/div>","title":"CLARK | Customer Service Representative- Business to Business Account | September 15, 2023 | 10901","site
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From":"SEA_MOHQ","minimumSalaryPHPMonthlyFilter":0,"maximumSalaryINRFilter":0,"description":"It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
<\/p><\/p>So what does a Teammate really do Think of yourself as the backbone of the company, not just anyone is qualified for this role! We make sure we get the best of the bests.
After all, we are a ridiculously good company with our employees being the top notch. So come on, we need your full concentration on what it's like being a Teammate Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics
As a Teammate, you will receive inbound and\/or place outbound calls. You will provide accurate and timely responses for inquiries coming through email and live chat support channels. You will filter content from the client's website.
You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints.
You will identify and escalate priority issues. You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for
Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model.
What else You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and\/or seminars.
You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement.
You will also perform other duties as assigned by management So, do you have what it takes to become a Teammate Requirements: <\/span><\/p>What exactly are we looking for Well, we need someone who's willing to work on cyclical schedules.
Have experience on phone, email and live chat support That's definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support
Even better! <\/li>We're looking for someone who has strong verbal and written communication and comprehension skills. Someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.
Can you type at least 30 WPM for voice and 35 WPM for Non-Voice campaigns That's what we need!
<\/li>We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask and has high attention to details will be a great addition to the team. <\/li>If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.
<\/li><\/ul><\/p>DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business.
TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. <\/p><\/p>We invite you to explore all TaskUs career opportunities and apply through the provided URL <\/span>.
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From":"SEA_MOHQ","minimumSalaryPHPMonthlyFilter":0,"maximumSalaryINRFilter":0,"description":"It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
<\/p><\/p>The Quality Analyst<\/b> is responsible for creating an end-to-end test plan including quality metrics executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy- and\/or external systems. <\/span><\/p><\/p>Core Responsibilities:<\/b><\/p>Conducts audit per agent on a daily basis<\/span><\/li>Submits
End of Shift Report<\/span><\/li>Attends the Weekly Business Review with Campaign TL\/OM\/Client<\/span><\/li>Holds calibration sessions with the assigned team\/campaign<\/span><\/li>Conducts side by side monitoring<\/span><\/li>Performs coaching sessions with agent\/s and TL<\/span><\/li>Submits weekly and monthly quality reports<\/span><\/li>Identify any potential quality issues per defined process and escalate quality issues immediately to management<\/span><\/li>Isolate and report defects verify defect fixes<\/span><\/li>Other duties as assigned - it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision. <\/span><\/li><\/ul><\/p>Skills and Abilities Required:<\/b><\/p>Possess a solid understanding of process flow and development<\/span><\/li>Strong analytical thinking and problem-solving skills<\/span><\/li>Ability to design, write, test, and document efficient testing solutions to meet customer needs<\/span><\/li>Ability to change process execution during product line testing<\/span><\/li>Ability to manage multiple projects and adapt to changing priorities<\/span><\/li>Ability to thrive in a fast-paced, team-oriented work environment<\/span><\/li>Strong written and verbal communication skills<\/span><\/li>Keen attention to detail<\/span><\/li>Ability to work with minimal supervision and demonstrate initiative and good judgment<\/span><\/li>Ability to establish and maintain effective working relations with a wide variety of individuals<\/span><\/li>Ability to represent the company in a positive and professional manner<\/span><\/li>Ability to work well both independently and as a member of a team<\/span><\/li><\/ul><\/p>Educational Background and Desired Experience:<\/b><\/p>At least 2 years in college (BS or BA preferred)<\/span><\/li>Minimum of 1-year experience as Quality Analyst<\/span><\/li><\/ul><\/p>About Us <\/b><\/p><\/p>TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands.
Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ridesharing, HiTech, FinTech, and HealthTech. As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.
<\/span><\/p><\/p>DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business.
TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. <\/p><\/p>We invite you to explore all TaskUs career opportunities and apply through the provided URL <\/span>.
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Your role will allow you to further strengthen your leadership and stakeholder manager skills given the diverse culture you will experience within the local and global teams. <\/p><\/p>What we will offer you<\/b><\/p>A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.
<\/p><\/p>You can expect:<\/b><\/p>Competitive Salary<\/p><\/li>Attractive Retirement Benefit<\/p><\/li>Medical and Life Insurance upon employment<\/p><\/li>20 days Annual Vacation Leaves<\/p><\/li><\/ul><\/p>Your key responsibilities<\/b><\/p>Perform and review finance and accounting processes but not limited to cost calculations, cost bookings, analytical review, reconciliation, MRP substantiation, financial commentary and reporting process in adherence to Global Accounting policy. <\/p><\/li>Review of month end functions such as review of late adjustment entries with proper root cause analysis performed on operational issues. <\/p><\/li>Perform sense checks\/ self-review of process outputs to detect irregularities, error or variances.
<\/p><\/li><\/ul><\/p>Your skills and experience<\/b><\/p>Bachelor's degree in Accountancy, or its Business-related equivalents with Accounting courses<\/p><\/li>Proven experience in accounting, finance or audit gained from the Financial Services, Audit or BPO industry. <\/p><\/li>Analytical and problem-solving skills. <\/p><\/li>A team player who is collaborative yet able to work independently.
<\/p><\/li>In scope of Position based promotions (INTERNAL only)<\/i><\/p><\/li><\/ul><\/p>How we'll support you<\/b><\/p><\/p><\/li>Coaching and support from experts in your team<\/p><\/li>A culture of continuous learning to aid progression. <\/p><\/li>Training and development to help you excel in your career. <\/p><\/li><\/ul><\/p>About us and our teams<\/b><\/p><\/p>Deutsche Bank is the leading German bank with strong European roots and a global network.
Click to see what we do. <\/p><\/p>Deutsche Bank & Diversity <\/b><\/p>Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation.
We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance.
We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Visit to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
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Discover how you can grow your career, make impact and drive real change with our Winning Team today. <\/span><\/p><\/p>Working Arrangement<\/b><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>Hybrid<\/p>Job Description<\/b><\/p>Roles and Responsibilities<\/span><\/b><\/p>Lead a team of finance automation tool model builders to deliver automation solutions for both Asia and Global projects<\/span><\/span><\/li>Partnership with Asia Finance Transformation Process Optimization team to develop automation solutions as part of the end-to-end streamlined processes<\/span><\/li>Actively manage team resources to optimize delivery of projects, monitor projects delivery progress and mitigate risk that may jeopardize the development of the solutions<\/span><\/li>Review and provide coaching to the team in the workflow and automation solution design<\/span><\/li>Ensure the automation governance process is effectively executed<\/span><\/li>Understand the business process and guide the team to develop automation solutions<\/span><\/li>Continue to expand team capability with new technology tools<\/span><\/li>Track and report the team performance including the benefits of automation solutions<\/span><\/li>Enhance employee engagement by focusing their development needs<\/span><\/li>Foster and cultivate collaboration throughout the team<\/span><\/li>Support the organization culture changes initiative by embracing technology and change mindset<\/span><\/li><\/ul><\/p>Qualifications<\/span><\/b><\/p>University graduated in Accounting, Finance, Information Technology, or relevant disciplines<\/span><\/li>Strong people management skill and experience<\/span><\/li>Solid experience with automation tool such as Alteryx is a plus<\/span><\/li>Minimum 5 years of experience working in areas of Transformation and Process Improvements in insurance, banking, or financial institutions<\/span><\/li>In-depth understanding of Finance processes and systems <\/span><\/li>Challenging the status quo, proactive thinking, process minded, and delivery focused<\/span><\/li>Excellent communication skills to drive culture change and engagement of the new processes<\/span><\/li>Ability to influence others to achieve a common goal<\/span><\/li>Hands on project management experience for regional or global processes digital literacy is a plus<\/span><\/li>Strong analytical, planning, execution, and problem-solving skills<\/span><\/li>Excellent English written and verbal communication skills<\/span><\/li><\/ul><\/p>About Manulife and John Hancock<\/b><\/p><\/p>Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United
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Best Employers Canada's Top 100 Employers 2023 Best Place to
Work in Asia-Pacific 2022 Canada's Top Employers for Young People 2023 Best
Place to Work for LGBTQ Equality 2022 To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the 'Job Alerts' section located in the top right corner of the page.
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From":"MOSEA_OPERIA","minimumSalaryPHPMonthlyFilter":0,"maximumSalaryINRFilter":0,"description":"L3 Support Engineer\/Team Lead<\/strong><\/p>NCR,Philippines<\/strong><\/p><\/p>With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
<\/p><\/p>Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
<\/p><\/p>Welcome to the relentless pursuit of better. <\/strong><\/p><\/p> Inviting applications for the role of Consultant, L2 Support Engineer! <\/strong><\/p><\/strong><\/p>Responsibilities:<\/p>Respond to and resolve incoming inquiries and issues raised by users, including customers, internal teams, and stakeholders, in a timely and professional manner.
<\/li>Analyze and diagnose reported problems with the Java-based Payments Platform. Escalate complex issues to the appropriate teams if required, while ensuring prompt follow-up on reported cases. <\/li>Assist in maintaining the stability and reliability of the payments platform by monitoring its performance and identifying potential areas for improvement.
<\/li>Work closely with the Development team to communicate reported issues, help in the testing of bug fixes, and ensure a smooth resolution process. <\/li>Maintain detailed records of reported incidents and their resolutions in the tracking system. Follow standard procedures for incident management and resolution.
<\/li>Update and maintain knowledge base articles, user guides, and troubleshooting documentation to aid users in resolving common issues independently. <\/li>Provide clear and effective communication to users and internal teams regarding the status of reported issues and service outages. <\/li>Identify recurring issues and suggest improvements to enhance the platform's user experience and reduce the number of support requests.
<\/li>Keep up-to-date with the latest developments, features, and changes in the Java-based Payments Platform to offer effective support<\/li>Have experience leading a team of Support Engineer. <\/li><\/ul><\/p>Minimum Qualifications:<\/strong><\/p>Bachelor's degree in Computer Science, Information Technology, or a related field. <\/li>Strong understanding of Java-based applications and web technologies.
Familiarity with databases, API integrations, and system configurations. <\/li>Excellent customer service skills with a passion for helping others and providing exceptional user support. <\/li>Proven analytical and problem-solving abilities to troubleshoot and resolve technical issues.
<\/li>Exceptional verbal and written communication skills, with the ability to convey technical concepts to non-technical users. <\/li>Ability to work collaboratively with cross-functional teams, including Development, QA, and Product teams. <\/li>Strong organizational skills with the ability to prioritize tasks and manage time efficiently in a fast-paced environment.
<\/li>Flexibility to work in shifts and handle 24x7 support when required, including weekends and holidays. <\/li><\/ul>