Results Coach / Team Manager x 2
Night shift, above-industry rates, HMO for you + 1 dependent from start date, 15 days leave, Monthly Celebration Dinner & Monthly CEO Lunch
Who is GO-VA?
We provide our clients based in Australia, NZ, Singapore and the US with offshore employees. We are a managed operations company. You will work in the GO-VA office in Cebu as part of our internal team. Best of all, you will enjoy a friendly professional team environment with lots of great benefits.
We are known for our kind and caring culture.
We are looking for a Results Coach to support and sustain our growth.
Who We Are Looking For:
We are looking for the best person to work as a Results Coach to support and sustain our growth.
What You Will Do:
On a daily basis, you will:
Greet all team members with a warm smile and welcome them for the day.
Monitor for lates and absences and notify clients immediately.
Facilitate daily huddles with team members: 4-minute one-on-one meetings with each team member to make sure they have clarity from their overseas client on their daily activities. If no tasks have been allocated, you will work with your team member to select tasks from their default tasks pool known as “Go To Tasks” and communicate this with the client.
Ensure team members send clients their daily task lists in the morning and daily progress reports in the afternoon. Coach if the daily task list is not completed correctly.
Monitor daily Time Doctor reports of team members to ensure company policies are being adhered to and that there is no inappropriate internet usage.
Attend RC meetings and give feedback on process improvements.
On a weekly basis, you will:
Facilitate Weekly Focus Meetings (15 minutes). Each Friday, meet one-on-one or in a group setting for team members to present their plan for the week ahead, update their KPI scoreboards and check if anyone has any roadblocks to assist the team to clearly communicate these through to the client.
Every fortnight, this will be the task:
Contact the client via email or phone to discuss the progress of team members in their first 3 months.
Perform monthly reviews to check that the current tasks being completed are still aligned with clients’ KPIs and overall goals.
90-Day Reset:
90 Day Reset: Perform a strategic session to be attended by the team member and their client. You will be responsible to facilitate the coordination of this session and the agenda to keep team members aligned with the strategic direction of our clients.
Perform client onboarding sessions to educate new clients on our policy and procedures.
Your Skills and Qualifications:
Experience in HR and Admin is an advantage.
Experience handling a team
A positive attitude
Creative thinking
Excellent communication skills, both written and oral
Proactive
Benefits You Will Enjoy:
HMO from start date plus 1 free dependent *** (no hierarchy, P180K coverage, P10K medicine reimbursement, Private Room)
P100K Life Insurance coverage
Free lunch with Lunch Buddy on your first day
Welcome gift on your first day
10 days annual leave + 5 days sick leave
Monthly dinner celebrations
Monthly Discover You lunch (including CEO presentation, training session facilitated by our Founder, and awards and prizes)
Welcome Afternoon Tea with CEO
Christmas and New Year break
We even have clients that send their team members to Australia with training
P5K referral bonus
Free coffee
*** Conditions Apply
This position is office-based with transportation provided to our Cebu City Health Department-approved office.
Night shift, above-industry rates, HMO for you + 1 dependent from start date, 15 days leave, Monthly Celebration Dinner & Monthly CEO Lunch
Who is GO-VA?
We provide our clients based in Australia, NZ, Singapore and the US with offshore employees. We are a managed operations company. You will work in the GO-VA office in Cebu as part of our internal team. Best of all, you will enjoy a friendly professional team environment with lots of great benefits.
We are known for our kind and caring culture.
We are looking for a Results Coach to support and sustain our growth.
Who We Are Looking For:
We are looking for the best person to work as a Results Coach to support and sustain our growth.
What You Will Do:
On a daily basis, you will:
Greet all team members with a warm smile and welcome them for the day.
Monitor for lates and absences and notify clients immediately.
Facilitate daily huddles with team members: 4-minute one-on-one meetings with each team member to make sure they have clarity from their overseas client on their daily activities. If no tasks have been allocated, you will work with your team member to select tasks from their default tasks pool known as “Go To Tasks” and communicate this with the client.
Ensure team members send clients their daily task lists in the morning and daily progress reports in the afternoon. Coach if the daily task list is not completed correctly.
Monitor daily Time Doctor reports of team members to ensure company policies are being adhered to and that there is no inappropriate internet usage.
Attend RC meetings and give feedback on process improvements.
On a weekly basis, you will:
Facilitate Weekly Focus Meetings (15 minutes). Each Friday, meet one-on-one or in a group setting for team members to present their plan for the week ahead, update their KPI scoreboards and check if anyone has any roadblocks to assist the team to clearly communicate these through to the client.
Every fortnight, this will be the task:
Contact the client via email or phone to discuss the progress of team members in their first 3 months.
Perform monthly reviews to check that the current tasks being completed are still aligned with clients’ KPIs and overall goals.
90-Day Reset:
90 Day Reset: Perform a strategic session to be attended by the team member and their client. You will be responsible to facilitate the coordination of this session and the agenda to keep team members aligned with the strategic direction of our clients.
Perform client onboarding sessions to educate new clients on our policy and procedures.
Your Skills and Qualifications:
Experience in HR and Admin is an advantage.
Experience handling a team
A positive attitude
Creative thinking
Excellent communication skills, both written and oral
Proactive
Benefits You Will Enjoy:
HMO from start date plus 1 free dependent *** (no hierarchy, P180K coverage, P10K medicine reimbursement, Private Room)
P100K Life Insurance coverage
Free lunch with Lunch Buddy on your first day
Welcome gift on your first day
10 days annual leave + 5 days sick leave
Monthly dinner celebrations
Monthly Discover You lunch (including CEO presentation, training session facilitated by our Founder, and awards and prizes)
Welcome Afternoon Tea with CEO
Christmas and New Year break
We even have clients that send their team members to Australia with training
P5K referral bonus
Free coffee
*** Conditions Apply
This position is office-based with transportation provided to our Cebu City Health Department-approved office.
Other Info
Managerial / Supervisory
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Go Virtual Assistants Inc.
About the company
Position results coach / team Manager recruited by the company Go Virtual Assistants Inc. at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Results Coach / Team Manager or Go Virtual Assistants Inc. company in the links above