Job Description
North America Vocational Group (NAVEG) is a professional training and education consultant group headquartered in Vancouver, BC, Canada. The group has four core subsidiaries, including Wedo Education, Wedo Planning, WillWork, and AzureHR. It also boasts a fully immersive settlement orientation service center with professional employment and career planning advisors, as well as a team of qualified immigration lawyers. At NAVEG, we aim to place talented and skilled individuals with our partnered employers and offer a 360-degree recruitment service through AzureHR, which includes job opportunities for both local and foreign job seeking candidates. Our employer pipeline are all ready, willing and able to support a LMIA for any quality foreign workers with the prerequisite skills required for this position.
Responsibilities:
Provides important visual cues for guests that make a positive first impression E.g. wearing
proper career wear that is clean and neatly pressed
Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge
Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guests' order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids
Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs
Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
Listens carefully to guests and apologizes for the experience in the case of a complaint including quick recovery of guest concerns and understanding where product was acquired in case of product concern
Hands out SMG Survey and upsells products as directed by Shift Supervisor(s) and/or Management
Requirements:
Experience in the Food Services Industry is preferred however, not required
Experience in team or group settings is preferred
Ability to speak to customers in English
Job Types: Full-time, Permanent
Salary: From CAD $15.20 per hour
Hiringvenue.com
North America Vocational Group (NAVEG) is a professional training and education consultant group headquartered in Vancouver, BC, Canada. The group has four core subsidiaries, including Wedo Education, Wedo Planning, WillWork, and AzureHR. It also boasts a fully immersive settlement orientation service center with professional employment and career planning advisors, as well as a team of qualified immigration lawyers. At NAVEG, we aim to place talented and skilled individuals with our partnered employers and offer a 360-degree recruitment service through AzureHR, which includes job opportunities for both local and foreign job seeking candidates. Our employer pipeline are all ready, willing and able to support a LMIA for any quality foreign workers with the prerequisite skills required for this position.
Responsibilities:
Provides important visual cues for guests that make a positive first impression E.g. wearing
proper career wear that is clean and neatly pressed
Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge
Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guests' order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids
Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests' needs
Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
Listens carefully to guests and apologizes for the experience in the case of a complaint including quick recovery of guest concerns and understanding where product was acquired in case of product concern
Hands out SMG Survey and upsells products as directed by Shift Supervisor(s) and/or Management
Requirements:
Experience in the Food Services Industry is preferred however, not required
Experience in team or group settings is preferred
Ability to speak to customers in English
Job Types: Full-time, Permanent
Salary: From CAD $15.20 per hour
Hiringvenue.com
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Philippines
US$15.20 per hour
Permanent
Full-time
US$15.20 per hour
Permanent
Full-time
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NAVEG Group
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