resource coordinatorKMC MAG Solutions Inc

Functional overview ECI is a leading provider in the financial industry of cloud and technical solutions. With over 25 years in business, ECI has upheld a reputation of developing top-tier industry technologists by allowing them to work in fast-pace Functional overview ECI is a leading provider in the financial industry of cloud and technical solutions. With over 25 years in business, ECI has upheld a reputation of developing top-tier industry technologists by allowing them to work in fast-paced and dynamic environments. Focusing on a "promote from within" culture allows our team to grow both personally and professionally. The Resource Coordinator manages Field Engineers' daily calendars and plans out resources for our Project & Technology Management team. He/she oversees global availability while providing high level support to our Support Desk Analysts, Project Managers and clients. The incumbent is responsible for dispatch and calendar management of 50+ Field Engineers in multiple regions. Duties and responsibilities Assigns out client requests that are passed via the Support Desk, Customer Success Managers, Client Technology Managers, and Engineers . Assists engineers with managing their calendars by adjusting and rescheduling appointments throughout the day . Interfaces directly with clients via email and phone to create tickets and provide assignment updates . Communicates with high profile client users within tight timeframes to set expectations and provide updates regarding client tickets . Plans and adjusts engineer's schedules to ensure proper coverage at client sites . Collects and organizes resources from the service team when the Project & Technology Management team submits requests . Prepares and distributes regional updates in an accurate and timely manner . Performs other duties as assigned Minimum competencies . BA/BS degree in business or related field, or 0-2 years' equivalent work experience required . Exceptional customer service orientation and client service skills . Exceptional written and verbal communication skills . Extremely organized . Demonstrated sense of urgency . Comfortable learning and understand systems hardware/technology lingo . Capable of multitasking in a high pace environment, effectively and efficiently . Sharp attention to detail . Ability to effectively prioritize and execute tasks in a high-pressure environment . Ability to work both individually and in a team-oriented environment . Must be comfortable interfacing with senior executives . Ability to absorb and retain information quickly . Ability to demonstrate client sensitivity and empathy . Proven analytical, quantitative and problem-solving abilities . Highly self-motivated and directed . Strong documentation skills . Experience working with a ticketing system a plus . Financial industry experience a plus . Working knowledge of MS Office suite, preferably Outlook, Excel and MS Word . Knowledge of PC hardware & terminology preferred Must be available to work remotely according to the 6-week rotation schedule. Resource Coordinator will be logged in for a maximum of 2 hours during these times to address any pending emergency situations that may come up at the close of business on the previous Friday. . Must be willing to provide back-up support on this global team when other team members are on PTO/sick. This may mean taking on additional work during these times. . Ability to work in an independent environment with moderate supervision . Overtime may be required to meet deadlines (including late nights and weekends) . Ability to be flexible and successfully respond to multiple work pressures . Sitting for extended periods of time . Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components
Monster

Metro Manila
Permanent
Full-time