Resident ManagerJC Sisters Prime Ventures Inc.

RESIDENT MANAGER
 
Location:
Costa Celine, Brgy. San Antonio, Cateel, Davao Oriental
GENERAL OBJECTIVE
 
Reporting directly to the President/Owner, the Resident Manager oversees all aspects of resort/property management in accordance with the company's business objectives, especially maximization of financial performance, guest satisfaction, and staff development within established quality standards.
 
To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record and willing to be an in-house manager.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Creates an operating environment that assures consistent guest satisfaction.
2. Monitors the performance of the resort through verification and analysis of guest satisfaction and financial reports. Initiates corrective action in a timely manner.
3. Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints.
4. Develops accurate and aggressive long and short-range financial objectives consistent with the Company's financial goals.
5. Prepares/presents financial reports for management that clearly explain operational effectiveness, trends and variances.
6. Support the HR Department in establishing and maintaining a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
7.  Maintains an appropriate level of community public affairs involvement.
8. Executes marketing, sales, and operational activities, producing results that meet or exceed the resort's business plan.
9. Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
10. Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the resort.
11. Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.
12. Understands the government regulations affecting resort's operations, ensuring resort is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
13. Deals with the general public, customers, employees, and government officials with tact and courtesy.
14. Other duties may be assigned.
 
OTHER DUTIES AND RESPONSIBILITIES
 
1. MEETS AND EXCEEDS CUSTOMERS AND TEAM MEMBERS' EXPECTATIONS
- Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
- Communicates effectively with customers (when needed), co-workers, and supervisors, including employees of affiliate companies
- Demonstrates teamwork by cooperating and assisting co-workers as needed.
- Handles difficult situations effectively
 
2.  PROFITABILITY
2.1.  Maximizes revenue potential
- Closely monitors forecast/budgets
- Is fully aware of revenue generating opportunities
- Keeps track of month to date revenue and expenses
2.2.  Monitors and controls productivity
- Consolidates output of staff
- Highlights achievements, problems, and challenges
2.3.  Practices cost control
- Briefs employees on wastage cost/savings
 
2.4.  Prepares budgets for operating equipment, CAPEX
- Maintains file of equipment needs and obtains quotations for submission as part of budget process. 
 
3.  HUMAN RESOURCES
3.1.  Sets and maintains service standards
- Clearly describes standards to staff and ensures compliance.
- Constantly compares performance to standards.
- Facilitates performance appraisal implementation in coordination with the HR Department
3.2.  Leads the team
- Upfront, hands on, visible leadership
3.3.  Motivates employees
- Provides positive feedback & reinforcement.
- Practices effective listening skills.
- Seeks out employees concerns and relay to the HR Manager
3.4.  Monitors and controls attendance
- Prepares schedules and is ready to make changes when necessary
- Maintains absence statistics and ensures appropriate actions are applied based on the company's Code of Discipline
3.5.  Responsible for the over-all discipline of staff
- Prepares Notice to Explain (NTE)
- Provides Corrective Actions
- Recommend next steps/courses of actions to the HR Officer
 
4.   TRAINING & DEVELOPMENT
4.1.  Orientation and induction of new employees.
- Completes implementation Induction Checklist
- Arranges on-the-job skills training
- Conducts departmental orientation
4.2.  Annual Training Plan
- Plans training activities to meet training needs with HR Manager
- Prepares succession and development plan
 
5.   COMMUNICATION
5.1.  Maintains good team spirit
- Relates business leads for the company
- Conducts daily briefing and ensures the conduct of meetings are made whenever he/she is not on duty
 
6.   ADMINISTRATION
6.1.  Overall Supervision
- Ensures paperwork in all areas are done in compliance with the company's objectives and procedures
6.2.  Reports
- Prepares daily/weekly/monthly/annual or interim reports as required and/or necessary
6.3.  Records incidents
- Logs down time of the incident
- Logs down what happened based on facts
- Logs down what actions were taken
- Logs down who were notified for and will be notified of the incident
- Puts down follow-up actions when required
 
7.   HEALTH, SAFETY & SECURITY
7.1.  Ensures maximum and employees in case of emergency.
- Monitor compliance of staff under section/department to comply with COVID-19 and other health protocols.
- Attends emergency promptly and takes required action immediately
- Provides effective key control and participates in matters relating to customer room security
- Ensures that all employees follow safety rules and procedures
- Ensures that employees are trained in emergency procedures
 
8.   OPERATIONAL EFFICIENCY
8.1.  Close supervision
- Ensures productivity of staff is optimized through close supervision and monitoring
8.2.  Strategic Plans and Financials
- Closely monitors implementation and progress updates of Strategic Plans (monthly basis)
- Ensure team members are aware and understands the strategic plans and forecasts/budgets
 
9.   GENERAL RESPONSIBILITIES
- Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Prepares reports as necessary to develop a more informative database for improved Management decision-making and critical evaluation of work activities
- Maintains a favorable working relationship with all other employees and employees of affiliate companies to foster and promote a cooperative and harmonious working climate
- At all times, projects a favorable image for Costa Celine  to the public
- Performs any other duties and tasks that may be assigned by immediate superiors from time to time
 
QUALIFICATIONS, EDUCATION AND ATTRIBUTES:
With at least 3 years' experience as a Resident Manager or 5 years supervisory/equivalent capacity - in a resort setting or hotel setting
Strength in Food & Beverage and Rooms
EDUCATION
A bachelor's degree in Hotel and Restaurant Administration and other related disciplines
KNOWLEDGE
Hotel/Resort operations
SKILLS
Numerical skills
Computer skills - MS Office Proficient
Hotel Systems
Leadership management skills
Coaching, counseling and training skills
Conflict resolution skills
Selection and interviewing skills
Manpower planning and scheduling skills
Report writing skills
Communication skills
Interpersonal skills
Creative and innovative skills
ATTRIBUTES
Courteous, energetic and professional
Detailed oriented
Customer and results oriented
Determined and persistent
Highly systematic
Strategic thinking
Excellent PR and communication skills
Attentive to details
Keen on continuous improvement
Trustworthy
Can work under stress
Can work in a multi-racial and cross-cultural environment
REASONING ABILITY
Resident Managers must have developed reasoning abilities to the point to be able to:
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Use mathematical skills to interpret financial information and prepare budgets.
Read and interpret business records and statistical reports. Familiar with profit and loss statements and other financial reports within the hospitality industry
Make business decisions based on production reports and similar facts, as well as on your own experience and personal opinions.