Reservations supervisorFour Points

HOTEL DESCRIPTION
The Four Points by Sheraton Palawan Puerto Princesa is a 240-key hotel and offers an all-day dining restaurant, a specialty restaurant, pool bar and beach and sports club as well as 540 Sq M of meeting space consisting of 1 ballroom and 2 meeting rooms. Recreation area include 2 resort pool areas, spa, fitness center and kids' club. This is a conversion hotel and projected to open in Q3-Q4, 2023.
The Resort features direct beach access, an expansive resort-style pool area and immediate proximity to the Subterranean River National Park - an UNESCO World Heritage. Puerto Princesa is the main gateway to Palawan for visitors travelling onwards to destinations such as El Nido and Coron. Located 90 minutes' drive from the city and Puerto Princesa International Airport, the Resort is at Sabang Beach - 1.3 km long beautiful fine sand beach and one of the few swimmable beaches in Puerto Princesa. It is in proximity to the Subterranean River. The Resort site measures approximately 6.5 HA with adjacent land, features 100 M beach frontage and a beautiful mountain backdrop.
POSITION SUMMARY
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.