Reservation Agent-qc-20k to 30kDempsey Resource Management

Reservation agents, also known as travel clerks or reservationists, are responsible for assisting customers with various reservation arrangements, including advising on, planning, and/or amending reservations.
Successful reservation agents exhibit excellent customer service skills and will demonstrate a passion for working in the travel industry. Avoid candidates who have poor communication skills and lack the drive for successful customer engagement
Job Description:
KEY RESPONSIBILITIES:
Operations
Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilisation of
and adherence to the Quality guidelines as required by Clients.
Ensure all guests are aware of operational policies - credit card, cancellations, car parking and
check in/check out times, etc.
Vigilant yield management - sell within rate ranges and ensure the highest rate achievable is
sold. Sell peak rates at every available opportunity. Sell from the highest room category down on
every enquiry.
Be aware of Yield Dates & advise Revenue Team of any periods that could be identified
Bossjob

Quezon City, Metro Manila
₱20,000-30,000 per month
Permanent
Full-time