Researcher iiHireRight
Workplace: MetroManila, Manila, Pasig
Salary: Agreement
Work form: Full time
Posting Date: 05/12/2025
Deadline: 05/01/2026
About HireRight:HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, Tennessee, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. Overview:CSM Specialist will process ERRC - Enquiry, Request, Rework and Concern adhering to Standard Operating Procedures and guidelines from their Manager on the required productivity and quality of work.This is a Hybrid position. Majority of the tasks will be performed from home but depending on the need to report to partnered vendors.
CSM Specialist is responsible for ERRC - Enquiry, Request, Rework. Quality resolution on a timely basis is a must. Prioritization of tasks and working under pressure. Coordinating with multiple Operations Leaders and dealing with diverse culture.
Responsibilities:
Ensure that duties are carried out professionally and in line with the priority to Help Candidates Get Hired
Quickly and effectively respond to ERRC - Enquiry, Request, Rework from Accounts Team
Systematically intake, escalate, and triage ERRC - Enquiry, Request, Rework to the relevant owners and teams and follow through on the resolutions to ensure they're delivered
Effectively communicates with Internal and External stakeholders
Provides regular updates on the tasks that is being assigned
Works independently and efficiently
Making sure that they are up-to-date with the standard operating procedures and constantly reading updates
Able to prioritize escalated client requests
Ensure accurate and prompt turnaround on all tasks
Provide timely follow-up and follow through on all requests, reports, and escalations
Identify unusual activity by deep diving, compiling, and leveraging information from internal reporting, data analysis, cases, and client trend
Maintain a "Continuous Improvement" state of mind and helps to suggest and implement changes
Ensure all actions comply with all applicable Data Protection legislations
Assist team members and works as part of the team to ensure customers' expectations are met
May assist in ad hoc projects or assignment given by their Manager as and when required
Meet or exceed established standards on a consistent basis for quality, customer service, productivity, and service level guidelines.
Qualifications:Education:
Associate or Bachelor's Degree or applicable working experience in a related field preferred.
High School Diploma required.
Preferred Experience:
2 years of experience in the background screening industry
Ability to work in a fast paced, but very structured and fact-driven environment/team
Knowledge of word processing software (MS Word/Outlook)
Excellent written and verbal communication skills
Detail oriented
Knowledge with ERRC - Enquiry, Request, Rework
Problem solving and troubleshooting
Critical thinker with the ability to interface with various internal support partners to derive solutions
Active listener who seeks to understand the root cause of issues and understand the "why" behind the issue
Strong verbal (building relationships) and written (documenting answers) customer engagement skills
Persistent work ethic with a positive, team player mentality
What do we offer:*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / DisabilitiesHireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee
HireRight
CSM Specialist is responsible for ERRC - Enquiry, Request, Rework. Quality resolution on a timely basis is a must. Prioritization of tasks and working under pressure. Coordinating with multiple Operations Leaders and dealing with diverse culture.
Responsibilities:
Ensure that duties are carried out professionally and in line with the priority to Help Candidates Get Hired
Quickly and effectively respond to ERRC - Enquiry, Request, Rework from Accounts Team
Systematically intake, escalate, and triage ERRC - Enquiry, Request, Rework to the relevant owners and teams and follow through on the resolutions to ensure they're delivered
Effectively communicates with Internal and External stakeholders
Provides regular updates on the tasks that is being assigned
Works independently and efficiently
Making sure that they are up-to-date with the standard operating procedures and constantly reading updates
Able to prioritize escalated client requests
Ensure accurate and prompt turnaround on all tasks
Provide timely follow-up and follow through on all requests, reports, and escalations
Identify unusual activity by deep diving, compiling, and leveraging information from internal reporting, data analysis, cases, and client trend
Maintain a "Continuous Improvement" state of mind and helps to suggest and implement changes
Ensure all actions comply with all applicable Data Protection legislations
Assist team members and works as part of the team to ensure customers' expectations are met
May assist in ad hoc projects or assignment given by their Manager as and when required
Meet or exceed established standards on a consistent basis for quality, customer service, productivity, and service level guidelines.
Qualifications:Education:
Associate or Bachelor's Degree or applicable working experience in a related field preferred.
High School Diploma required.
Preferred Experience:
2 years of experience in the background screening industry
Ability to work in a fast paced, but very structured and fact-driven environment/team
Knowledge of word processing software (MS Word/Outlook)
Excellent written and verbal communication skills
Detail oriented
Knowledge with ERRC - Enquiry, Request, Rework
Problem solving and troubleshooting
Critical thinker with the ability to interface with various internal support partners to derive solutions
Active listener who seeks to understand the root cause of issues and understand the "why" behind the issue
Strong verbal (building relationships) and written (documenting answers) customer engagement skills
Persistent work ethic with a positive, team player mentality
What do we offer:*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / DisabilitiesHireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee
HireRight
Other Info
Pasig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
HireRight
About the company
Legal Researcher | Contract of Service
Quezon City Government
MetroManila, Quezon, Quezon, ManilaAgreement
Position Researcher ii recruited by the company HireRight at MetroManila, Manila, Pasig, Joboko automatically collects the salary of , finds more jobs on Researcher II or HireRight company in the links above