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Research/remediation rep 3Wells Fargo

Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 20/10/2021
Deadline: 20/11/2021

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Market Job Description
Responds independently to inquiries and complaints from internal and external customers (including customers, merchants, clients, and bankers), regarding financial products and services.
Duties include: conducting intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, processing complex transactions on-line (including monetary and non-monetary actions), researching product information, terms, conditions, contracts, etc. and resolving complex problems and inquiries.
Serves as an intermediary between parties to resolve disputed matters, negotiates and enacts settlements accordingly.
Reconciles general ledger accounts to ensure balance.
Handles incoming correspondence in accordance with external and internal policies and procedures.
Generates and/or composes written correspondence as needed.
Reviews data and reports trends to management.
Duties may also include: account maintenance, report generation, project work and work direction.
Market Skills and Certifications
Strong problem analysis and resolution skills
Intermediate Microsoft Office skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to understand client concerns, questions and problems pertaining to USD and FX Wire Transfer transactions.
Knowledge of business related computer software such as MS Office and Windows based applications.
USD and FX Wire Investigations experience.
Experience with Mainframe applications, IFT, MTS, PEGA, Intellitracs, and Microsoft Office tools
Amenable to work on US shifts
Job Family
Quality Assurance
Region
APAC
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo

Other Info

Metro Manila Calabarzon
Permanent
Full-time

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Position Research/remediation rep 3 recruited by the company Wells Fargo at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on Research/Remediation Rep 3 or Wells Fargo company in the links above

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