Reports AnalystAfni
Workplace: MetroManila, Quezon, Manila
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 24/08/2022
Description
Position Purpose:
The Reports Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external customers. Incorporates the use of advanced technology to measure, evaluate and report performance. Reduces operational risks through improved planning and execution. Provides and teaches Resource Management processes. Assist other sites with resource management support as needed.
Requirements
Essential Functions and Responsibilities:
Analyzes and matches staffing levels including schedules according to client requirements. Produces employees schedules in SE from IEX to eWFM. Reports daily staffing to the client.
Conducts intraday and intraweek productivity analysis and reporting for opening/closing, billing, online and supplemental training, shrinkage factors (vacation, sick time, meetings), intervals and segments.
Proactively communicates CCS metrics and recommendations for action to Operations Management. Works with Operations Management to deliver defined Resource Management Process and Procedure.
Reconciliation of agent time. Ensures data is aligned correctly in Kronos, TCS, and Rockwell systems for each Consultant, analyzes differences, and makes corrections as needed.
Shift
Full-time
Address
Commonwealth Ave. Diliman Commercial Complex, Quezon City, phl- 1121
Afni
Position Purpose:
The Reports Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and external customers. Incorporates the use of advanced technology to measure, evaluate and report performance. Reduces operational risks through improved planning and execution. Provides and teaches Resource Management processes. Assist other sites with resource management support as needed.
Requirements
Essential Functions and Responsibilities:
Analyzes and matches staffing levels including schedules according to client requirements. Produces employees schedules in SE from IEX to eWFM. Reports daily staffing to the client.
Conducts intraday and intraweek productivity analysis and reporting for opening/closing, billing, online and supplemental training, shrinkage factors (vacation, sick time, meetings), intervals and segments.
Proactively communicates CCS metrics and recommendations for action to Operations Management. Works with Operations Management to deliver defined Resource Management Process and Procedure.
Reconciliation of agent time. Ensures data is aligned correctly in Kronos, TCS, and Rockwell systems for each Consultant, analyzes differences, and makes corrections as needed.
Shift
Full-time
Address
Commonwealth Ave. Diliman Commercial Complex, Quezon City, phl- 1121
Afni
Other Info
Quezon City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
Afni
About the company
Position Reports Analyst recruited by the company Afni at MetroManila, Quezon, Quezon, Manila, Joboko automatically collects the salary of , finds more jobs on Reports Analyst or Afni company in the links above
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