• College Graduate of any course
• Has background and familiarization how contact services operations work
• With at least 1 year of experience as Reports Analyst
• Excellent oral and written communication skills at all levels of the organization with minimal supervision
• Knowledge in Microsoft Office applications including Excel, PowerPoint and Word
• Must be proficient in Advance MS Excel and its functionalities and be able to work on other MS tools and VBA
• Knowledgeable in MS Access, SQL, and other BI Tools and database is a plus but not a requirement
• BI Tools experience is a plus
• Amenable to work in Ortigas, Pasig City and Gilmore, Quezon City
Functions:
• Translate stakeholder requirements into reporting deliverables.
• Assist stakeholders with dashboard development and report generation.
• Work closely with management team to prioritize business and information needs.
• Act as key person to do check and balance on different reporting information.
• Provides analytics and performance recommendations based on generated values.
• Develop and implement data collection systems and other strategies to optimize statistical efficiency.
• Evaluates, recommend and implement different reporting methodology for Reporting Enhancements.
• Monitor process performance and improvements based on Operational Key Metrics.
• Data generation and processing for Daily, Weekly, Monthly and Quarterly Reporting Assignments.
• Delivers and accommodates ad hoc reports as necessary.
• Report template building and maintenance.
• Automate reports to reduce inefficiencies by designing macros
• Delivery of all designated reporting activities as detailed in Service Menu to agreed timelines and quality both internally and externally
• Template and tracker creation
• Data collation for reports
Summary of role requirements:
Looking for candidates available to work on weekdays, Saturdays and Sundays
1 year of relevant work experience required for this role
Working rights required for this role
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Transcosmos Asia Philippines
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About the company
Transcosmos Asia Philippines jobs
Ortigas, Metro Manila