Reports Analyst - operations | palawanSitel Licensed Insurance Services

About Us As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience About Us As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Sitel's 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences. Sitel is a subsidiary of Groupe Acticall. Visitto learn more. Job Summary Under limited supervision, prepare and maintain statistical reports used in management decision-making. Investigate and analyze data and decide upon alternatives to complete assignments. Assemble and assess statistical information from system databases and other sources. Independently plan, prepare and maintain business unit reports critical to organizational success/profitability and meeting client expectations. Investigate, analyze and assess trends and campaign/brand activity. Monitor, evaluate and assess unit productivity on a daily basis. Communicate directly with supervisor and/or manager regarding agent standards/productivity. Provide associate count support for planning and scheduling. Communicate with manager on a daily basis to resolve problems/issues, assess forecasts and maximize efficiency. Schedule and attend weekly forecast meetings. May reconcile Kronos and provide information to manager. Review accuracy/punches and resolve any related problems with supervisor or manager. May track and record attendance, tardies and attrition on a daily basis. Make supervisor aware of occurrences (corrective action/counseling to be delivered by supervisor). Produce and post weekly associate schedules. Additional Operations support duties as assigned. Primary Job Responsibilities Skills/Knowledge/Abilities Education Experience Target Specialized Certifications
Monster

Puerto Princesa City, Palawan
Permanent
Full-time