Reports Analyst iStefanini

Details:
Who We Are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
Here Are Some Tips And Guidelines To Help You Better Prepare With Your Application With Us:
Complete your primary government mandated pre-employment ID number (SSS, TIN, PAG-IBIG, PHILHEALTH), and Medical Examination. Your health is important to us. We want you to be physically fit for work to jumpstart an exciting career with Stefanini.
TIN is applicable for applicants with work experience only.
Immediately submit your required documents to our Recruitment Team when advised.
Job Requirements
Details:
What Will You Do?
Develops Operations reports and provides analysis of delivery and quality performance.
Performs analysis by creating reports, charts, and graphs of findings in support of business operations.
Monitor, analyze and report the production and quality variances from standard.
Provides weekly management reports such as but not limited to Dashboard, Volume and SLA Report, SBT Report, CIP, Gap Analysis.
Delivers work according to timelines, meeting tight deadlines while working on multiple, simultaneous tasks.
Works on a shifting basis, working extra hours as necessary to ensure work is completed according to agree upon deadlines and quality standards.
Coordinates with other departments as needed.
Requests assistance and guidance from the Operations Management when necessary.
Carries out other related functions that may be assigned from time to time.
Abides by the company policies and rules and act in a professional manner.
Act as interface between the client and Stefanini.
Recommend and implement changes to operational processes and practices.
Ability to lead and manage projects.
What You Need To Succeed?
Graduate of a 4-year course preferably.
4+ years" professional experience.
With experience working in a BPO company
Ability to analyze and interpret data, identify solutions, exercise independent judgment.
Understanding of database tools and languages.
Excellent numerical ability.
Knowledge of and advanced skill in using personal computers and their applications such as MS Excel, MS Word, MS Access, and other basic programs such as the use of internet and computer-based communication tools.
Good listening skills and ability to take detailed work instructions.
Keen attention to details.
Ability to organize work and prioritize tasks.
Good verbal and written communications skills in English.
Trustworthy, honest, and cautious in handling sensitive information and documents and has proven personal and professional integrity.
Ability to work independently or with minimum supervision.
Open to feedback and constructive criticisms.
Excellent attendance record.
Patience and flexibility in responding to frequently changing requirements and/or management styles.
Good interpersonal skills and the ability to work with diverse groups of people throughout all levels of the organization.
Stefanini

Pasay City, Metro Manila
Permanent
Full-time