Reports Analyst for workforceWonders Corporation

Job Description:
Wonders Corporation is a technology-enabled service company headquartered in New York City. The company specializes in providing ordering taking, marketing, social media management, and data analytics for the restaurant industry.
What the role is about
The Reports Analyst will be responsible for managing the report development and analysis of the company's customer service operations.
Who you are
To be successful in this role, you should be able to handle operational effectively, procedural, and data analysis to achieve service level objectives, improve efficiencies, and deliver a world-class customer experience while controlling expenses.
What you will bring
Recommending establishment of new or modified reporting methods and procedures to improve report content and completeness of information
Conferring with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements.
Examining and evaluating the purpose and content of business reports to develop new, or improve existing format, use, and control
Reviewing reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report
Evaluating findings, using knowledge of workflow, operating practices, record retention schedules
Preparing and issuing instructions concerning generation, completion, and distribution of reports according to new or revised practices, procedures, or policies of reports management
Requirements
What you have
Amenable to work onsite in Ortigas, Pasig City (night shift schedule -following EST time zone)
Reports Management experience from a BPO/Call Center Industry is preferred
Working knowledge in SQL, Advanced MS Excel, and Crystal Reports
Ability to come up with sound and accurate decisions in any given circumstance
Ability to work on several projects simultaneously
Ability to exhibit professionalism and can collaboratively work with a team
Demonstrated ability to communicate effectively and professionally with internal and external associates
Ability to work independently with minimal supervision, meeting multiple deadlines in a high pressure environment
Six Sigma certification (preferred but not required)
Education: Holds a Bachelor's/College Degree
Benefits
What's on offer
But here's a glimpse: Above market salary, HMO coverage, Life Insurance, Work within an emerging technology space.
Next Steps
Sounds exactly like the sort of role for you? Apply now!
Wonders Corporation

Pasig City, Metro Manila
Permanent
Full-time