The Reporting Analyst Senior is responsible with defining, developing and finalizing reporting projects. Provides analytical support to teams; reports for core business need; is part of optimization and automation global plans; reporting the Past & Present; concludes trends, generates improvement suggestions to be applied by Operations Department - professional reports, scorecards and dashboards, and business intelligence which will be used to drive business decisions and service improvements; develops some general knowledge of local and global "business" trends.
With over 3000 employees across 10 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer's success our own success.
Within your role, you will:
Defines reporting projects, including the design, delivery, and implementation of Dashboards, reports, and key performance indicators
Implements reporting processes: develops, tests and delivers specific Dashboards and reports, using various technologies and respecting specific Operations processes
Ensures Data Quality and Accuracy checks: develops, tests and delivers Dashboards and Reports with very less manual input -> reducing the errors and increasing Quality
Collaborates with all stakeholders during the design and implementation of systems and tools to enable the calculation of KPI and performance to country specific. Ensures all country regulations are applied in the system design and that rigorous validations and error proofing mechanisms are included within the system
Develops and designs data/performance load files and system interfaces
Supports Business development and improves business performance
Provides Analysis on processes, business intelligence and implements improvement suggestions
What will make you successful for the role:
C1 English written & spoken level
At least 5 years work experience in Reporting/WFM position
Expert to Advanced Microsoft Excel including VBA and Power BI as a minimum, SQL knowledge is a plus
Proven track record in the delivery of high-quality customer service
Sounds good? Find out what you can get:
Competitive salary package
The opportunity to work in a multi-cultural environment
Private medical insurance
Learning programs for your development
Wellness activities for your wellbeing
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background.
Summary of role requirements:
Looking for candidates available to work on weekdays, Saturdays and Sundays
More than 4 years of relevant work experience required for this role
Working rights required for this role
With over 3000 employees across 10 sites, Conectys is one of the fastest growing BPOs on the market, offering multilingual outsourcing services to customers in the Gaming and Entertainment, Consumer Electronics, Healthcare industries and many more. Here at Conectys we work together to support each other in a common interest, making our customer's success our own success.
Within your role, you will:
Defines reporting projects, including the design, delivery, and implementation of Dashboards, reports, and key performance indicators
Implements reporting processes: develops, tests and delivers specific Dashboards and reports, using various technologies and respecting specific Operations processes
Ensures Data Quality and Accuracy checks: develops, tests and delivers Dashboards and Reports with very less manual input -> reducing the errors and increasing Quality
Collaborates with all stakeholders during the design and implementation of systems and tools to enable the calculation of KPI and performance to country specific. Ensures all country regulations are applied in the system design and that rigorous validations and error proofing mechanisms are included within the system
Develops and designs data/performance load files and system interfaces
Supports Business development and improves business performance
Provides Analysis on processes, business intelligence and implements improvement suggestions
What will make you successful for the role:
C1 English written & spoken level
At least 5 years work experience in Reporting/WFM position
Expert to Advanced Microsoft Excel including VBA and Power BI as a minimum, SQL knowledge is a plus
Proven track record in the delivery of high-quality customer service
Sounds good? Find out what you can get:
Competitive salary package
The opportunity to work in a multi-cultural environment
Private medical insurance
Learning programs for your development
Wellness activities for your wellbeing
We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability or background.
Summary of role requirements:
Looking for candidates available to work on weekdays, Saturdays and Sundays
More than 4 years of relevant work experience required for this role
Working rights required for this role
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Conectys
About the company
Conectys jobs
Mandurriao, Western Visayas
Position Reporting analyst senior recruited by the company Conectys at , Joboko automatically collects the salary of , finds more jobs on Reporting Analyst Senior or Conectys company in the links above
About the company
Conectys jobs
Mandurriao, Western Visayas