report AnalystSupport Services Group

Report analysts help drive critical business decisions by analyzing metrics and designing reports. They communicate these results to managers and operations leaders and often provide suggestions based on their findings.
Responsibilities and scope of work
Provide day to day report to operations
Communicate directly with operations leaders regarding agent standards productivity and performance
Provide accurate report that help the business and the agent's performance on a daily, weekly, monthly and annual performance.
Develop performance metrics
Deliver ad hoc reports
Investigate and analyze data and decide upon alternatives to complete assignments
Under limited supervision, prepare and maintain statistical reports used in management decision-making
Visualize reports and come up with analysis
Generate and provide data and processing the billing with the coordination with Operations and Finance
Requirements
Basic Qualifications
At least college degree, any field
Strong computer, communication, and analytical skills. Preferably with experience with MS Office.
Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to details
With working experience creating MS excel reports, templates and dashboard
Experience with Business Intelligence and Reporting tools e.g., Power Bi is a plus
Strong organizational skills
good writing communication skills
good in analytical and interpersonal skills
Benefits
Leave Credits
HMO
13th Month Salary
Support Services Group

Mandaluyong City, Metro Manila
Permanent
Full-time