rep assoc, CUSTOMER SERVICEonsemi Cherry Semiconductor.

Job Description
Job Description
Extract and analyze data for internal stakeholders (Corporate POD, Regional Escalation POD) using different tools and reports to identify trends and make a conclusion or proposal.
Review open line downs for high level swap opportunities and help in the mitigation.
Coordinate management escalation to Global Customer Manager and/or Regional Escalation Manager for close loops
Review open line downs for allocation candidates, including performance tracking, and collaboration with Planning/BU for underperforming allocation
Collect escalation inputs from global Customer Service Agents for Corporate POD allocation analysis
Work collaboratively with internal stakeholders (Planning and BU), and pro-actively seek any opportunity to improve situation for escalated cases
Provide strategic support to global Customer Service Agents and Sales for escalated issues - includes allocation, backlog alignment, delivery-related issues and other special instructions
Facilitate escalation meetings/calls with customers, if required
Qualifications
Graduate of any 4 or 5 year college degree with high relations to business management and/or any related engineering field
Work experience in customer service, preferred in semiconductor industry
Knowledge on basic semiconductor process and terminologies
High on effective communication skills both written and verbal, empathy, and customer service
Background on problem solving, analytical and negotiation skills
Skills in Microsoft Excel for data extraction and analysis, and Powerpoint for presentations to internal and external stakeholders, etc.
Ability to confidently manage meetings and calls
Flexible to work on shifting schedules (regular shift 9AM-6PM, midshift 12-9PM, night shift 9PM-6AM)