re newal quote specialistWestcon-Comstor

Job Description
JOB SUMMARY
The Quote Specialist is responsible for;
*Providing Quote Specialist support on all technologies and products to channel partners and internal resources.
*To support customers, the other internal departments regarding components of Westcon Group quote and sales enquiries.
*To ensure customer satisfaction through the timely provision of accurate information on quotes and resolution of customer concerns.
*Providing 'best price' quotations to our partners, through the use of ERP, in-house quoting tools and deal registration processes.
DUTIES AND RESPONSIBILITIES:
*First point of contact via phone and email for all customer quote enquiries.
*Generate and provide customer quotations within agreed service level agreements with a focus on accuracy and with an attention to detail.
*To maintain exceptional customer service and consistently strive to exceed customer expectations.
*Educate clients on the best available solution, tools or collateral
*To escalate customer or vendor concerns promptly
*Ensure up-sell opportunities are explored with customer quotations
*To proactively follow up on customer enquiries
*Attend technical training on products across vendor portfolio and achieve certification requirements
*Other duties as requested by immediate manager.
SKILLS AND KNOWLEDGE:
Previous experience in a Pre-Sales role would be a distinct advantage
Hardworking, self-motivated and has desire to move into Pre-Sales Consultant position
Technical knowledge of data communications and networking with preferably a Diploma/
Degree.
Understands Margin and Uplift calculations and can apply accordingly
Sense of urgency and willingness to use initiative.
Strong interpersonal skills; ability to build strong relationships quickly and effectively both
over the phone and face to face
Excellent administrative skills with attention to detail, proactive follow-up and efficient time
management
General computer literacy
SAP user skills would be a distinct advantage
Ability to use Office programs such as MS Outlook, MS Excel, and MS Word.
About Westcon-Comstor
Westcon-Comstor (WestconGroup Inc.) is a global technology distributor with worldwide capabilities in Cloud, Global Deployment and Services, and category-leading Security, Unified Communications and Collaboration, Networking and Data Center technology Practices. Combining expert technical and market knowledge with a uniquely collaborative engagement model, the company is transforming technology distribution through its digital and physical products and services delivery. The company works with its partners to deliver results together through an investment in enablement programs and its associates' dedication to creating an exceptional partner experience. Westcon and Comstor are the company's go-to-market brands, offering customers a strong portfolio of market-leading and emerging vendors. With teams in 110 offices in 70-plus countries across six continents, Westcon-Comstor provides services to more than 170 countries.
Westcon-Comstor

Metro Manila
Permanent
Full-time