renewal AdministratorTurnitin, LLC

Company Description
Turnitin is a global company dedicated to ensuring the integrity of education and meaningfully improving learning outcomes. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our products are used by educators to guide their students towards higher standards of integrity and by students, researchers and professionals to do their best, original work.
Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Over 15,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Gradescope, iThenticate, Turnitin Originality, Turnitin Similarity and ExamSoft
Job Description
We are searching for someone who demonstrates a passion for education and technology, is collaborative and has a bias for action & ownership, has solid attention to detail, is customer success-oriented and who can contribute to our continuing success and growth. In return, Turnitin offers a great benefits package and provides challenging and inspiring work.
Turnitin is seeking to hire a Renewal Administrator to work with existing customers to support our large customer base of schools, Colleges and Universities in our APAC region. In this role, you will be responsible for quoting and ensuring the continuation and renewal of a broad portfolio of customers, as well as following time-sensitive and highly structured administrative processes. As a Renewal Administrator, you will become part of our sales support team, joining a great environment for learning, and being able to grow professionally over time.
Responsible for the end to end renewal process. Keeping customers informed of their upcoming renewal, creating and providing renewal quotes, delivering electronically to customers, and ultimately receiving and processing the PO from each customer in a timely fashion.
Work closely and collaboratively with the relevant Account Management team, supporting them and ensuring their book of business is managed and developed in accordance with their strategic plan;
Document all interactions and next steps with customers in our CRM Salesforce.com;
Follow defined renewal process and procedures;
Become proficient in our products' value propositions and pricing;
Identify customer needs and escalate queries to the appropriate department;
Report data precisely and control CRM systems to track own performance; and
Progress in your own personal development.
Other sales support activities as defined by sales support team lead.
Qualifications
Essential
Able to manage a large volume of customer renewals;
Capable with Spreadsheets/excel
Technically adept with Google suite
Fluent written and verbal English
Self-motivated, passionate and thriving in a fast-paced environment;
Diligent, organized and detail-oriented.
Strong knowledge and experience with a CRM
Perform other duties as assigned
Beneficial
Salesforce knowledge
Experience working with teams located in numerous locations
Additional Information
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status.
SmartRecruiters

Metro Manila
Permanent
Full-time