relationship ManagerLeap Vista

Respond and assist with all student's inbound emails within the agreed timelines
Communicate to students regularly through outbound emails for regular check-ins and follow-ups
Build and maintain great relationships with each student by providing top-notch customer satisfaction
Anticipate potential student concerns or issues and offer suggestions to the team for process improvement
Collaborate with coaches and other members of the team to support what the student needs assistance with
Other related tasks that may arise
Requirements
Open for Female candidates only
At least 1 year of professional experience in Customer Support, Account Management, or any related field (email or chat)
Excellent English communication skills and grammar, especially in written format
Candidate must demonstrate excellent problem-solving skills
Familiarity with the eCommerce and online business industry is a plus
Over the phone customer support experience is a plus
Candidate must provide updated character references
Work from home until further notice and amenable to work in Pasig City once required
Can provide own laptop and internet connection
Can work on flexible and rotating schedules
Workable

Pasig City, Metro Manila
Permanent
Full-time