recruitment Operations ManagerCielo

Overview
Are you ready to accelerate your career? Join Cielo as a Recruitment Operations Consultant! A career at Cielo will give you the opportunity to work with the industry's smartest people and to take ownership of your success!
Cielo is a brand that reflects our big idea - that talent is rising - and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.
The Recruitment Operations Consultant (ROC) partners with existing and new client teams to ensure processes are designed and being followed for service efficiency and client satisfaction. The ROC provides both highly analytical as well as highly creative ideas to foster an environment of operational excellence. The ROC is responsible for the stabilization of new clients and the optimization of existing clients.
Responsibilities
Complete Stabilization process for new clients and optimization process for existing clients as assigned.
Understand process design for each client, auditing for quality and adherence.
Make process or action recommendations to enable teams to stabilize quickly or increase efficiency and quality.
Lead or participate in discovery sessions to understand current state of the client team.
Document existing experience for leadership, hiring managers, client recruiters and candidates.
Research and application of best practices, both internally and externally.
Understand and include technology, automation and self-service where possible.
Create the process maps to visualize the experience, the training guides to support the process, as well as the communication and templates as required.
Create a roadmap from current state to desired future state, including priority, sequence and change management dependencies.
Own prescribed solutions and act as process expert.
Drive continuous improvement methodologies and adjust the process to meet the needs of the client team.
Assist in training the team and hiring managers in the new experience.
Create the reporting and monitoring capabilities to benchmark effectiveness of the experience.
Communication of progress, risks, expectations, timelines, milestones and other key project metrics to Service Delivery leaders and team members.
Other duties as assigned.
Qualifications
Education:
Bachelor's degree in business, management, human resources, communication or other related field is strongly preferred. High school diploma or equivalent required.
Experience:
At least two or more years' experience in talent solutions or project management required. General knowledge of recruitment industry and RPO preferred.
Functional/Technical Knowledge, Skills and Abilities Required:
Strong proficiency with Microsoft Office Suite.
Experience using recruitment technologies such as Applicant Tracking Systems (ATS) and social media tools.
Sound judgment, data management and reporting experience and ability to handle complex information and client requests.
Quantitative skills and continuous improvement methodologies.
About Cielo
Cielo is the world's leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo's reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker's Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.
Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at +1 877 797 3379 or at
Cielo

Manila City, Metro Manila
Permanent
Full-time