recruitment and onboarding AdministratorPearson

Recruitment & Onboarding Administrator will provide world-class recruiting and on-boarding Management services to the organization, ensuring that service levels and business case assumptions are met or exceeded.
The role will report to the Recruitment & Onboarding Senior Advisor and will work closely with other HR SSC teams.
Key Deliverables
Responsible for the daily service operations. Ensure effective, fair, and consistent administration including adherence to policies and procedures and meeting service levels
Responsible for escalation and support process, by which customer issues that cannot be resolved within the Recruitment area, are escalated to the Centers of Expertise for resolution
Responsible for interaction with the Centers of Expertise teams to operationalize policy and process as appropriate
Responsible for enabling tier 2 team management, so effective monitoring, coaching, counseling, promoting staff development, and providing a positive work environment is possible
Responsible for achieving all personal performance targets set by Team Lead - link to service targets. Conduct performance appraisals with Team Lead and take appropriate action
Responsible for proactively spotting areas of improvement and discusses with the Team Lead. Suggests solutions as appropriate. Promotes and implements defined Continuous Improvement initiatives
Responsible for facilitating the execution of effective reporting mechanisms to verify Service Delivery levels against SLAs
Qualifications - Internal
Bachelor's degree
Experience of working in Contact or Service Centers will be anadvantage
Extensive HR process and policy knowledge regarding recruiting
Excellent written and oral communication skills in English
Personal computer skills, including MS Office
Knowledge of HR metrics and their applicability
Experience with HRIS (such as Oracle Taleo system) applicationsand complementary HR software solutions (particularly ServiceDesk tools)
Job: HUMAN RESOURCES
Organization: Human Resources
Schedule: FULL_TIME
Req ID: 285
Pearson

Mandaluyong City, Metro Manila
Permanent
Full-time