recovery Assistant (full-time), ikea pasay cityIkano

Company Description
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Job Description
About the job
Reporting to the Recovery Supervisor, this Associate role is responsible for supporting the Recovery team in order to fulfill and optimize the recovery operations, including the systems and methods; he/she is also involved in optimizing the revenue from products that would otherwise not be possible to sell. Also, he/she must ensure a positive shopping experience for the customers, so they will return and shop with us again over time.
Your assignment
You will handle and administer returned and transferred products with the objective of minimizing loss and maximize profit;
You maintain the store clean, tidy, organized, keep the tools/equipment in good condition and also maintain a safe working environment for co-workers and customers as well;
You promote knowledge about the store, products, and services to help the customer make proper choices for a better shopping experience;
You provide sincere customer service by listening to customer's complaints and offer solution leaving the customer with a positive impression;
You make sure that recovered items are re-packed, labeled, and priced commencing its pre-sold state;
You upsell IKEA products by offering the recovered merchandise by promoting wise product knowledge and quality;
You observe internal rules, policies, and operational procedures and promote workplace safety and quality;
You collaborate with other departments to ensure everyone understands and contributes to the process of recovery department with a focus on prevention, revenue, and sustainability;
You project a positive personality by working with enthusiasm, willingness to learn, and grow professionally to achieve the IKEA goal.
Qualifications
Your profile
You have at least 1-2 years' experience in a fast-paced retail environment;
You are able to do work with physical demands (i.e. lifting and moving -5-10kg and carpentry works);
You are confident in dealing with customers and other people;
You are enthusiastic about work and working with others in a team;
You must be flexible and open to change;
You must be organized and have good attention to detail;
You must be assertive and able to remain calm and controlled when faced with emotional customers under stressful conditions;
You must be computer literate.
Additional Information
This role requires flexibility in work hours depending on store operational requirements. Working on public holidays and weekends.
Work Location is at IKEA Pasay City, Metro Manila, Philippines.
Ikano

Pasay City, Metro Manila
Permanent
Full-time