re coveries advo cateTala
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 21/09/2025
Deadline: 15/07/2022
About Tala
Tala is a global technology company building the world's most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions - and our plan is to serve millions more, and have been named by the Fortune Impact 20 list, CNBC's Disruptor 50, and Forbes' Fintech 50 list for four years running. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about the mission.
By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, more than 6 million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.
Most Talazens join us because they connect with our mission of enabling financial agency for underbanked people around the world. If you are energized by the impact you can make at Tala, we'd love to hear from you!
Advocates focus on servicing our customers' daily inquiries, by providing information, resolving issues that might arise, and focusing on quality of information, helping customers resolve repayment and other issues, and efficiency in time management. Team members can manage multiple tasks at a time and work with all departments to ensure company growth and improve Tala's products for customers.
This role is part of a team driven by customer experience with a passion for servicing customers to the best of our ability. The Team Member's goal would be to participate in daily customer engagement and focus on helping our customers succeed in their goals. We expect all team members to come every day looking to make an impact on our customers and help our business improve in the process.
What you'll do
Work with the customer to resolve issues affecting repayments
Strictly adhere to call quality and performance standards
Efficiently and promptly resolve customer concerns and questions by clarifying the customers' issue; determining cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
Build a good standing relationship with our customers.
Follow communication procedures, guidelines, and policies.
Provide accurate and complete information by using our communication methods.
Work with the Recovery Team Lead to ensure proper service to customers is being delivered.
Provide feedback and ideas on the efficiency of the customer service processes.
Reliably fulfill duties during scheduled shifts
Escalate any customer complaints to the Team Lead and ensure solutions have been sort on the same on time.
Requirements:
Quality typing skills and ability to work with online tools
Strong decision making and conflict resolution skills.
Willingness to work a flexible schedule.
Ability to communicate clearly and professionally verbally and in writing.
Ability to handle customer complaints.
Good work ethic and a team player.
Fast at typing and working in modern web technology.
Fast at learning new systems and processes.
Ability to manage and work under pressure.
Willing to work on-site or remotely, as necessary.
Skills and qualifications:
Customer service passion, skills and experience
Good financial product knowledge
Ability to focus on quality and conflict resolution
Ability to problem solve and communicate clearly
Ability to multi-task
Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we're proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Tala
Tala is a global technology company building the world's most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions - and our plan is to serve millions more, and have been named by the Fortune Impact 20 list, CNBC's Disruptor 50, and Forbes' Fintech 50 list for four years running. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about the mission.
By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, more than 6 million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.
Most Talazens join us because they connect with our mission of enabling financial agency for underbanked people around the world. If you are energized by the impact you can make at Tala, we'd love to hear from you!
Advocates focus on servicing our customers' daily inquiries, by providing information, resolving issues that might arise, and focusing on quality of information, helping customers resolve repayment and other issues, and efficiency in time management. Team members can manage multiple tasks at a time and work with all departments to ensure company growth and improve Tala's products for customers.
This role is part of a team driven by customer experience with a passion for servicing customers to the best of our ability. The Team Member's goal would be to participate in daily customer engagement and focus on helping our customers succeed in their goals. We expect all team members to come every day looking to make an impact on our customers and help our business improve in the process.
What you'll do
Work with the customer to resolve issues affecting repayments
Strictly adhere to call quality and performance standards
Efficiently and promptly resolve customer concerns and questions by clarifying the customers' issue; determining cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
Build a good standing relationship with our customers.
Follow communication procedures, guidelines, and policies.
Provide accurate and complete information by using our communication methods.
Work with the Recovery Team Lead to ensure proper service to customers is being delivered.
Provide feedback and ideas on the efficiency of the customer service processes.
Reliably fulfill duties during scheduled shifts
Escalate any customer complaints to the Team Lead and ensure solutions have been sort on the same on time.
Requirements:
Quality typing skills and ability to work with online tools
Strong decision making and conflict resolution skills.
Willingness to work a flexible schedule.
Ability to communicate clearly and professionally verbally and in writing.
Ability to handle customer complaints.
Good work ethic and a team player.
Fast at typing and working in modern web technology.
Fast at learning new systems and processes.
Ability to manage and work under pressure.
Willing to work on-site or remotely, as necessary.
Skills and qualifications:
Customer service passion, skills and experience
Good financial product knowledge
Ability to focus on quality and conflict resolution
Ability to problem solve and communicate clearly
Ability to multi-task
Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we're proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Tala
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Manila City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Tala
About the company
Tala jobs
Manila, Metro Manila
About the company
Tala jobs
Manila, Metro Manila