real time Analyst1840 & Company

This is a remote position.
1840 & Company is a global managed marketplace for professional resources and outsourced services. We are in an immediate need for an enthusiastic Real Time Analyst. The company is a global start up accelerator! This individual plays a key role in our company's core business and can have the opportunity to work with multiple startups.
You will have the opportunity to work in a fast-paced, creative and high-performance environment. You will be responsible for achieving the program goals and objectives.
Duties and Responsibilities:
Manage the call volume, daily attendance, and program break schedules
Assist with creation of metrics and targets for services
Work closely with the operations team to analyze and help improve their delivery processes
Generate ideas for process and service improvement planning
Produce daily, biweekly, and monthly internal reports
Use trends and reports to forecast requirements
Assist with projects and other duties as requested or assigned
Qualifications
2 years of tenure in WFM intraday and scheduling positions
2 years of Real-Time Analyst experience in a Call Center/Shared Services environment
Minimum of 2-year experience in delivery operations
Competencies Needed for the Role:
1) Analytical Thinking - Uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
2) Attention to Detail - Achieves thoroughness and accuracy when accomplishing a task through concern for all areas involved.
3) Time Management - Achieving better results by organizing time effectively and utilizing self-management habits that lead to increased productivity.
4) Stress Management - Keeping one's emotions under control and restraining negative responses when provoked or when faced with challenges, opposition or hostility
5) Attention to Detail - Achieves thoroughness and accuracy when accomplishing a task through concern for all areas involved.
Must have their own laptop/desktop which meets minimum qualifications:
Processor - Core i5 or higher
RAM - 8GB or higher
Bandwidth Requirements Minimum- Download Speed: at least 6 Mbps; Upload Speed: at least 5 Mbps.
A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) and without interruption.
Should you have questions contact us via Viber, Whatsapp, and Telegram on this number +63975-264-4028.
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1840 & Company

Makati City, Metro Manila
Permanent
Full-time