real time analyst in antel Ortigas 30k to 35kWestern Visayas

 
 
 
 
 
Real Time Analyst in Antel Ortigas 30k to 35k
 
 
 
NightShift – Onsite
Antel/Ortigas
30k to 35k Package
 
Job Description:
 
The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.
 
MainResponsibilities:
 
•Manage the call volume,daily attendance and program break schedules
•Assist with creation if metrics and targets for services
•Work closely with the operations team to analyze and help improve their delivery processes
•Generate ideas for process and service improvement planning
•Produce daily,biweekly and monthly internal reports
•Use trends and reports to forecast requirements
•Assist with projects and other duties as requested or assigned
 
Skills and Qualifications:
•Demonstrate sound work ethic
•Highly proficient in Microsoft Excel skills–Including advanced formulas,also Word and Email
•Experience with IEX,CMS,Avaya,Symposium,BluePumpkin an asset
•Ability to create reports in Excel and forecast results
•Attention to detail and high level of accuracy
•Ability to multi-task,focus and complete reports for extended periods of time
•Previous Work Force Management experience is considered an asset
 
 
 
 
Please send your resume to [email protected]
0945-741-0492
 
 
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