qualtrics cash collections associate ( Night Shift) jobSAP

Requisition ID: 270331
Work Area: Finance
Expected Travel: 0%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
PURPOSE AND OBJECTIVES
The Global Finance Shared Services (GFSS) belongs to one of the main pillars of Global Finance which is Global Finance Infrastructure. The Global Finance Shared Services Environment allows SAP to maximize the efficiency and effectiveness as well as quality of the finance processes while delivering global end-to-end process standards.
Within GFSS, Qualtrics Cash Collections team is responsible for collecting the Qualtrics company receivables. The focus is reduction of % invoices overdue & DSO, and the improvement of cash flow by driving timely settlement from customers using standardized processes and tools. The team will maintain a strong focus on customer experience throughout the invoice and payment process. The organization will engage with other relevant departments within the company to resolve disputes and inform about necessary impairments. It provides timely and relevant reporting and supports projects.
EXPECTATIONS AND TASKS
As a GFSS Qualtrics Cash Collections member, you will get the opportunity to be part of a new department in the company and contribute to its success and development. Going forward, you are expected to work independently within the collections team across all standard collection relevant tasks on a defined customer portfolio and be willing to assume responsibility for additional tasks. At the same time, this role offers many development opportunities of other skills and competencies that will help you shape your future career path.
Key Responsibilities * Perform monitoring and collection of receivables including overdue receivables
Proactively engage with customers to confirm payment of invoices
Investigate billing discrepancies and respond to external queries
Manage a selected group of customers
Investigate A/R impairments and propose voids on uncollectible invoices
Escalate to management team any problem that holds the collection process to flow
Update reports and send the statement of accounts to each customer
Support the training of new team members
Correct clerical errors on invoices
Support Ad-hoc queries and contribute to projects
Contact for external and internal auditors
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Successfully completed University Degree
Excellent interpersonal and communication skills
Customer focus & Business Acumen
Solid problem solving and analytical skills
Ability to work under pressure
Fluent written and spoken English is required
WORK EXPERIENCE
Knowledge of Google Suite (Gmail, Google Docs, etc) preferred
Prior experience with NetSuite preferred
Working experience with Shared Service Centre is an advantage
Experience with enterprise collections or billing preferred
Willing to work on graveyard shift
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:
SAP

Manila City, Metro Manila
Permanent
Full-time