Quality Management associate-fixed termNestlé

Position Snapshot
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time
Bachelor's Degree
2+ year of experience
Position Summary
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
A day in the life of...
Perform internal quality audit in accordance to SLA requirements and standard audit procedures
Provide feedback to Operations on quality of service as supported by service level performance reports on defined SLA to ensure compliance to Standard Routines
Manage and prepare periodic SLA reports for Operations to identify quality issues
Manage feedback monitoring process and follow-ups on any specific action plans identified to address gaps on operational processes
Collaborate with Operations on establishing effective process controls to manage the risks involved on various operational processes and issues
Initiate and facilitate periodic SLA reviews with Operations to calibrate on the overall operational performance and program/process changes promoting continuous improvements on service delivery processes
Manage standard audit and SLA database and assist in the preparation of performance reports
Lead and/or support process and service level improvement initiatives through data analysis and identification of relevant measures for Operations
Ensure update on Standard Routines for SLA data management and reporting
Support the Performance Pulse solution in terms of data management, user acceptance testing and other activities as required
What will make you successful
Bachelor's degree in Accountancy; preferably CPA
Experience in process improvement methodologies preferred
Knowledge in SAP
Familiarity and understanding of ES systems and procedures an advantage
Must have a thorough understanding of the Service Level Agreements
Analytical and keen on details
Able to properly organize multiple data and documents
With above average written & verbal communication skills in English
With good interpersonal skills
Assertive and with sense of responsibility and maturity
Must be proactive and results-focused
Able to work effectively and efficiently with minimal supervision
Able to work on computer applications such as MS Word, Excel and Powerpoint
Willing to work night shifts
Position Snapshot
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time
Bachelor's Degree
2+ year of experience
Position Summary
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
A day in the life of...
Perform internal quality audit in accordance to SLA requirements and standard audit procedures
Provide feedback to Operations on quality of service as supported by service level performance reports on defined SLA to ensure compliance to Standard Routines
Manage and prepare periodic SLA reports for Operations to identify quality issues
Manage feedback monitoring process and follow-ups on any specific action plans identified to address gaps on operational processes
Collaborate with Operations on establishing effective process controls to manage the risks involved on various operational processes and issues
Initiate and facilitate periodic SLA reviews with Operations to calibrate on the overall operational performance and program/process changes promoting continuous improvements on service delivery processes
Manage standard audit and SLA database and assist in the preparation of performance reports
Lead and/or support process and service level improvement initiatives through data analysis and identification of relevant measures for Operations
Ensure update on Standard Routines for SLA data management and reporting
Support the Performance Pulse solution in terms of data management, user acceptance testing and other activities as required
What will make you successful
Bachelor's degree in Accountancy; preferably CPA
Experience in process improvement methodologies preferred
Knowledge in SAP
Familiarity and understanding of ES systems and procedures an advantage
Must have a thorough understanding of the Service Level Agreements
Analytical and keen on details
Able to properly organize multiple data and documents
With above average written & verbal communication skills in English
With good interpersonal skills
Assertive and with sense of responsibility and maturity
Must be proactive and results-focused
Able to work effectively and efficiently with minimal supervision
Able to work on computer applications such as MS Word, Excel and Powerpoint
Willing to work night shifts
Meycauayan, PH, 3020
Meycauayan, PH, 3020
Nestlé

Meycauayan City, Bulacan
Permanent
Full-time