Quality Controller | csrAffinity X
Workplace: MetroManila, Quezon, Manila
Salary: Agreement
Work form: Full time
Posting Date: 10/11/2025
Deadline: 01/10/2022
Evaluate outputs and processes of Marketing Consultants and Validators objectively through call listening, side-by-side live observation, process audits, and revisions and error analyses
Provide feedback to MCs and Validators and report results of evaluations to the leadership team within established timelines
Generate, validate, and send out quality-related reports as scheduled
Provide support or assistance in documenting processes of the MC operations and quality teams as required by the quality management system
Assist the Quality Control Team Lead in resolving evaluation disputes, maintaining quality records, performing root cause analyses, and identifying and implementing corrective and preventive actions to improve performance
Candidate must possess at least a Bachelor's/College Degree, in any field.
At least 1-2-year(s) years of experience as QA in contact centers or a similar role with evaluating calls as the primary responsibility
High attention to detail and excel in a deadline-driven environment
Self-motivated, well-organized, and can manage multiple projects independently
Must work well with others in a team-oriented environment and build relationships across all parties (internal teams and clients)
Must be willing to work in a graveyard shift/shifting schedule
Applicants must be willing to work remotely and/or in UP AyalaLand Technohub, Diliman, Quezon City
Entry Level / Junior, Apprentice Customer Service Marketing / Advertising / Sales 4 openings Bachelor's degree graduate
AffinityX is the leading white-label creative and marketing services partner for companies that serve SMBs. We help our clients drive new revenue by offering everything their customers need, from physical to digital, logos, print ads, websites, online ad campaigns, and much more. We deliver world-class design and turnarounds in as little as four hours, all at a price SMBs can afford. The world's best SMB-focused companies depend on our technology, processes, and insights to secure their success.
Kalibrr
Provide feedback to MCs and Validators and report results of evaluations to the leadership team within established timelines
Generate, validate, and send out quality-related reports as scheduled
Provide support or assistance in documenting processes of the MC operations and quality teams as required by the quality management system
Assist the Quality Control Team Lead in resolving evaluation disputes, maintaining quality records, performing root cause analyses, and identifying and implementing corrective and preventive actions to improve performance
Candidate must possess at least a Bachelor's/College Degree, in any field.
At least 1-2-year(s) years of experience as QA in contact centers or a similar role with evaluating calls as the primary responsibility
High attention to detail and excel in a deadline-driven environment
Self-motivated, well-organized, and can manage multiple projects independently
Must work well with others in a team-oriented environment and build relationships across all parties (internal teams and clients)
Must be willing to work in a graveyard shift/shifting schedule
Applicants must be willing to work remotely and/or in UP AyalaLand Technohub, Diliman, Quezon City
Entry Level / Junior, Apprentice Customer Service Marketing / Advertising / Sales 4 openings Bachelor's degree graduate
AffinityX is the leading white-label creative and marketing services partner for companies that serve SMBs. We help our clients drive new revenue by offering everything their customers need, from physical to digital, logos, print ads, websites, online ad campaigns, and much more. We deliver world-class design and turnarounds in as little as four hours, all at a price SMBs can afford. The world's best SMB-focused companies depend on our technology, processes, and insights to secure their success.
Kalibrr
Other Info
Quezon City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Affinity X
About the company
Position Quality Controller | csr recruited by the company Affinity X at MetroManila, Quezon, Quezon, Manila, Joboko automatically collects the salary of , finds more jobs on Quality Controller | CSR or Affinity X company in the links above